Contact us
Whatever your query we're here to help. You can get in touch with us in a number of ways, by phone, post or by sending us a secure message online.
By phone
You'll find a list of numbers you can call including general enquiries if you're not sure - view our contact telephone numbers.
By post
Depending on your query we have different addresses to write to - contact addresses.
Send a secure email
Register and send us a secure email. You'll be able to send us a variety of requests to help service your existing policy.
If you register for this service, you are able to:
- Update your personal details
- Make a claim enquiry
- Request a quotation or policy valuation
- Send us a question if you have an existing policy or scheme
- Give feedback about our site
- Make a complaint
- Ask us to call you back
- Request a Lifetime Mortgage Drawdown request
To use our secure email system and send us a message please register here.
Making a complaint
If you're unhappy with our service please let us know. You can contact us in any of the ways above but first please read making a complaint. This will tell you what information you may need to have to hand and how we will deal with your complaint.
Existing customers
If you're an existing customer you can contact us in any of the ways above. Alternatively visit our existing customers homepage where you can find out more information about your product.
- Lost your policy
- Changing your personal / bank details
If you've lost your policy then you can call, write to us or send us a secure message online. Before you do, we'll need some details to help us search for the policy - find out more.
If you need to change your personal details or bank details that we have on file for you, find out what to do here.
