Phone us

General enquiries

0800 000 000

8am-6pm Monday-Friday

For product specific enquiries, please select the most appropriate area from the list below.

If you are outside the UK you can phone +44 1786 448844 between 8am-6pm (GMT) Monday - Friday.

If you are unsure about what number to use, you can phone 0800 000 000.

Calls are charged at your international call rate.

Calls may be monitored or recorded for quality and security purposes.

What to expect when you call

Our automated routing agent GRACE (Guide to Route All Calls Effectively) will answer your call and route your enquiry to the right person. GRACE is available on most of our main lines and will begin by asking you a few open questions to identify the reason for your call. You should respond to GRACE naturally as if you were speaking to a human being and confirm briefly why you are calling, for example 'I'd like to make a claim'.

Once GRACE has identified why you are calling she will in most cases ask you a number of security questions which may include your policy number. If you do not have an item that is being asked for please say 'I don't have it' and GRACE will transfer you to a Call Consultant who will ask alternative security questions.

Example of call:

GRACE: Welcome to Prudential. So I can put you through to the right person I need to know briefly what you are calling about. In a few words, please tell me how we can help you today?

YOU: (examples of what you could say) 'I have a question about my retirement', 'I'd like to check when a payment will be made', 'I'd like a copy of my statement please'

GRACE (asks some security questions)

YOU: (provide answers to security questions)

GRACE: Thank you, I'll transfer you now.

Your call will then be transferred to a Prudential Call Consultant who will have all of the information you have provided to GRACE and will be ready to help with your query.

Find the right contact number

Please enter your policy number in the field below to find the relevant telephone number and opening hours.

Your policy number can be found on your latest annual statement or other communications you've received.

If you don't have it to hand please call the general enquiry number below. Alternatively you can select your product from the list at the bottom of the page.

Specific product enquiries

Click on the relevant product category below for specific product enquiries

showPensions and retirement

showSavings and Investments

showInsurance and Protection


Prudential Financial Planning

Prudential Financial Planning contact numbers
  Telephone Number Opening Hours
Prudential Financial Planning appointments 0345 268 2128 9am - 5pm (Mon - Fri)
Corporate Pensions appointment 0345 603 3108 9am - 5pm (Mon - Fri)

Fraud / Financial Crime

  Telephone Number Opening Hours
Fraud / Financial Crime 0207 004 8888 9am - 5pm (Mon - Fri)

Call charges

Calls to 0800 numbers are free from the UK.
* You may be charged for using their number, when calling them you may request an access and service charge breakdown.
International numbers are charged at your international call rate.

Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.

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© Prudential 2016