Telephone numbers
General enquiries
0800 000 000
8am-6pm Monday-Friday
Sales & servicing telephone numbers
Please select the most appropriate area from the list below. If you are unsure about what number to use, you can phone 0800 000 000.
If you are outside the UK you can phone +44 1786 448844 between 8.30am-6pm Monday-Friday. Calls are charged at your international call rate.
Calls may be monitored or recorded for quality and security purposes.
Savings & Investments
| Product | Sales | Servicing |
|---|---|---|
| Prudential ISA and OEIC/Unit Trusts | 0800 072 6159 (8am-6pm Mon-Fri, 9am-1pm Sat) |
0845 783 5500 (8am-6pm Mon-Fri) From overseas: +44 1268 448 036 (8am-6pm Mon-Fri) |
| PruFund Investment Plan, Prudence Bond, Prudence Prospects Bond and Flexible Investment Plan | 0845 640 1000 (8am-6pm Mon-Fri) |
|
| Prudential Capital Secure Bond and Capital Protected Growth Plan | 0870 411 2432 (9am-5.30pm Mon-Fri) |
|
| Pru Investment Bond & Prudential Endowment Products | 0845 640 2000 (8am-6pm Mon-Fri) |
|
| Prudential International Products & Former Scottish Amicable Products | 0845 640 3000 (8am-6pm Mon-Fri) |
|
| Industrial Branch Policies | 0845 640 4000 (8am-6pm Mon-Fri) |
Pensions & Annuities
| Product | Sales | Opening times |
|---|---|---|
| Personal Pension Plan | 0845 640 2000 | 8am-6pm Mon-Fri |
| Personal Pension Plan top-ups | 0800 316 8877 | 9am-6pm Mon-Fri |
| Stakeholder | 0845 070 3333 | 8am-6pm Mon-Fri |
| Group Personal Pension (GPP) | 0845 600 0754 | 9am-5pm Mon-Fri |
| Annuities | 0800 012 1179 | 9am-6pm Mon-Fri |
| Former Scottish Amicable Products | 0845 640 3000 | 8am-6pm Mon-Fri |
| Teachers AVC Scheme | 0845 6000 343 | 8.30am-6pm Mon-Fri |
Insurance & Protection
| Product | Sales | Servicing |
|---|---|---|
| PruProtect (Life Cover and Serious Illness Cover) | 0845 601 0072 (8.30am-6pm Mon-Fri) |
0845 601 0072 (8.30am-6pm Mon-Fri) |
| Prudence Family Cover, Mortgage Protection Plan, Critical Illness Cover | 0845 640 2000 (8am-6pm Mon-Fri) |
|
| Home Insurance | 0800 300 300 (8am-8pm Mon-Fri) (9am-5pm Sat) (10am-5pm Sun) |
Servicing 0845 605 9265 0845 602 0395* (8am-8pm Mon-Fri (9am-5pm Sat) (10am-5pm Sun) Claims 0845 605 9267 (8am-8pm Mon-Fri) (9am-5pm Sat) (9am-5pm Sun) Legal Advice 0845 605 9268 (24hrs) Home Emergency 0800 032 4164 (24 hrs) |
| Travel Insurance (Standalone Annual Multi Trip and Single Trip policies) | 0800 300 300 (8am-8pm Mon-Fri) (9am-5pm Sat-Sun) |
Servicing 0845 607 0547 (8am-8pm Mon-Fri) (9am-5pm Sat-Sun) (8am-4pm Bank Holidays) Claims 0845 607 0548 (8am-6pm Mon-Fri) Emergency Assistance USA & Canada 1 866 566 1165 (24hrs) The Caribbean & Mexico 1 891 566 1165 (24 hrs) The UK 01252 740 330 (24hrs) Rest of the world +44 1252 740 330 (24hrs) |
| Car Insurance | 0800 300 300 (8am-8pm Mon-Fri) (9am-5pm Sat) (10am-5pm Sun) |
Servicing 0845 605 9260 (8am-8pm Mon-Fri) (9am-5pm Sat) (10am-5pm Sun) Claims 0845 605 9263 (8am-8pm Mon-Fri) (9am-5pm Sat) Legal Advice 0845 246 3565 (24hrs) Emergency Breakdown/Rescue 0800 032 4161 (24 hrs) Windscreens 0800 328 9150 (24hrs) |
Mortgage
| Product | Sales | Servicing |
|---|---|---|
| Mortgage | 0845 700 0777 (8am-8pm Mon-Fri) (8am-5:30pm Sat) |
|
| Prudential Lifetime Mortgage | 0845 656 0000 (8.30am-6pm Mon-Fri) |
Healthcare
| Product | Sales | Servicing |
|---|---|---|
| PruHealth | 0800 092 6666 (8am-9pm Mon-Fri) (8am-1pm Sat) |
0800 092 7333 (8am-8pm Mon-Fri) (8am-12pm Sat) |
Call charges
0800 numbers are free from a BT landline.
0845 numbers are charged at your local call rate.
0870 numbers are charged at your national call rate.
International numbers are charged at your international call rate.
Call charges will be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of their call charges to these numbers.
* If you took your policy out before 1/11/2004.
