Changing your personal or bank details
Change of Name
Change of Address
Change of Bank Details
Payments Returned Unpaid by Your Bank:
Payments Returned Unpaid by Your Bank
Refer to Payer
Returned - Account Details Incorrect, Direct Debit Cancelled
Direct Debit Payment - Alteration of Payment Date
Change of Name
Please write to:
Prudential
Stirling
FK9 4UE
You need to enclose a covering letter including your policy number, your previous name, your new name and your new signature. We also require the original Marriage Certificate, Civil Partnership Certificate, Decree Absolute or Deed Poll - this will be returned to you.
Alternatively, you can visit our 'Contact Us' page and find out how to email or telephone us.
Change of Address
Please write to:
Prudential
Stirling
FK9 4UE
You need to enclose a signed covering letter including your policy number, your previous address and your new address.
Alternatively, you can visit our 'Contact Us' page and find out how to email or telephone us.
Change of Bank Details
In order to change bank details on your plan you will need to complete a new Direct Debit form and return it to:
Prudential
Stirling
FK9 4UE
Please ensure you complete the following sections:
- Prudential plan/policy Number
- Bank account holder's name
- Sort Code
- Account Number
- Bank / Building Society Name & Address
Download Direct Debit form
- Prudential Life/Prudential Endowment or Prudential Savings plan
- Prudence Savings Account/Prudential Investment Bond/Prudence Family cover/Prudence Critical illness cover/Prudential Mortgage Protection with Critical illness cover
If your plan/policy isn’t included above please call 0800 000 000 and we will send you a form.
Note: A Direct Debit payment request is sent to your bank 8 working days before we deduct payment from your account. Therefore when changing your bank details please ensure that your Direct Debit form reaches us at least 10 working days before your payment is due. This is to ensure that we can process the Direct Debit in plenty of time.
Payments Returned Unpaid by Your Bank Refer to Payer
If a payment is rejected by your bank, Prudential will write to you to notify you of the payment position - the arrears can then be paid by a cheque made payable to Prudential Assurance Company Limited/Policyholder's Name or Policy Number or by the existing Direct Debit.
Returned - Account Details Incorrect, Direct Debit Cancelled
If a payment is rejected by your bank, we will write to you to notify you of the payment position - the arrears can then be paid by a cheque made payable to Prudential Assurance Company Limited/Policyholder's Name or Policy Number. We would need the correct details and you may have to send us a new Direct Debit form - please check this with your bank.
Direct Debit Payment - Alteration of Payment Date
If you would like to change your payment frequency to monthly Direct Debit, please complete the appropriate Direct Debit form above. Please also enclose a covering letter confirming that you wish to change your payment frequency to monthly.
