Prudential Home Insurance claims support
If you need to register a claim following an accident or incident, please use the contact details below. Our consultants will do everything possible to deal with your claim as quickly as possible.
To register a new claim or follow up a claim call: 0845 605 9267
Lines are open 8am to 8pm Monday to Friday, and 9am to 5pm Saturday and Sunday.
For legal advice call: 0845 605 9268
Lines are open 24 hours a day, 365 days a year.
For home emergency assistance call: 0800 032 4164
Lines are open 24 hours a day, 365 days a year.
Identity theft assistance helpline: 0845 300 4490
Lines are open 9am to 6pm Monday to Friday, and 9am to 1pm on Saturday.
To help us log your claim please have the following information to hand:
- Police reference number.
- Home insurance policy number.
- Details of the incident.
Products and services from Prudential:
Car insurance UK - 10% discount on your motor insurance when purchased online, plus additional discounts for drivers over 50
Home insurance - Receive up to 44% off the cost of buildings insurance, contents insurance or both
Private health insurance - PruHealth rewards you for looking after yourself, providing exceptional levels of cover
Life cover, serious illness cover and income protection - Protect your financial security with PruProtect
Travel insurance - Choose from single trip, annual multi-trip and winter sports insurance
