Prudential Travel Insurance claims support
If you need to register a claim following an accident or incident, please use the contact details below. It's a good idea to print this page to keep with your travel documents just in case.
When calling please quote your Prudential Travel Insurance policy number, which is shown on your policy schedule.
Our consultants will do everything possible to deal with your claim as quickly as possible.
To register a claim call:
0845 607 0548
Lines are open 8am to 6pm Monday to Friday.Medical emergencies
In a medical emergency, if you go into hospital or need to return home urgently, contact our Emergency Assistance Service line immediately using the numbers below. Lines are open 24 hours a day, 365 days a year.
From the USA and Canada call: 1 866 566 1165
From the Caribbean and Mexico call: 1 819 566 1165
From anywhere else in the world call: 0044 1252 740 330
From the UK call: 01252 740 330
Or alternatively, you can fax us on 01252 740 110
Am I covered for claims relating to volcanic ash?
Please note that Prudential Insurance policies do not provide cover for travel delays and/or cancellations caused by a recommendation or order by any government or travel authority. An example of this would be if an aircraft was not allowed by the Civil Aviation Authority (because of volcanic ash in the airspace) to leave, or land at, its scheduled airport. You would then not be covered for delayed departure, missed departure or abandoning your trip as a result of that situation.
Travel Insurance customers affected by the volcanic ash - Prudential Insurance advice for travellers
The volcanic ash is causing intermittent disruption for some people trying to leave or return to the UK.
- In the first instance, customers are advised to check with their airline or tour operator about the status of their flight
- If an airline cancels a flight, then customers should speak to their airline about rearranging their flight or obtaining a refund
- If a customer is stranded abroad, because of a cancelled or delayed flight, the airline may have an obligation to provide support, including refreshments or accommodation
- If a customer has booked the trip on their credit card, they can contact the issuer of the card as the Consumer Credit Act (CCA) may give rights to recover their costs through the issuer
- We automatically extend the period of insurance on our policies for customers that are stranded abroad. Customers who are unable to use their existing policies will also be able to change the travel dates on their policy to reflect their new travel arrangements, if they have had to rebook due to travel disruption caused by volcanic ash, at no additional cost as long as they have not submitted a claim
Products and services from Prudential:
Car insurance UK - Discount on your motor insurance when purchased online, plus additional discounts available for drivers over 50
Home insurance - Receive up to 44% off the cost of buildings insurance, contents insurance or both
Private health insurance - PruHealth rewards you for looking after yourself, providing exceptional levels of cover
Life cover, serious illness cover and income protection - Protect your financial security with PruProtect
Travel insurance - Choose from single trip, annual multi-trip, long trip and winter sports insurance
