Important legal information
Please read this information carefully. By using this website, you confirm that you have understood and agree to be bound by the terms and conditions set out on this page and by our Privacy and Security statement. If you do not wish to agree to these terms and conditions or our privacy and security statement, you must not use this website.
This website and the information provided on it are for the use of permanent residents of the United Kingdom only. By using this website, you represent and warrant that you meet these requirements. If you do not meet these requirements, you should not use this website.
Information about us
Wherever the name Prudential is used on our website this refers to one or more of the trading companies of Prudential that operate in the UK. For more information about Prudential’s companies, please go to About us page.
Prudential is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America.
Pru.co.uk is a website operated by Prudential Distribution Limited. We are registered in Scotland under company number SC212640 and have our registered office at Craigforth, Stirling, FK9 4UE.
Prudential Distribution Limited is authorised and regulated by the Financial Conduct Authority.
Prudential controls and operates this website from England and the information delivered via the website is deemed to have been delivered in England. Prudential makes no representation that the material contained in this website is appropriate or available for use in other locations outside the United Kingdom. By operating this website, Prudential is not soliciting any business from any location outside the United Kingdom.
This website is not directed to any person in any jurisdiction where (by reason of that person's nationality, residence or otherwise) the publication or availability of this website is prohibited. Persons to whom such restrictions apply must not access this website. If you choose to access this site from outside the United Kingdom you are solely responsible for compliance with local laws.
This website and any transaction effected through it are governed by English law and the English courts shall have jurisdiction in any legal proceedings.
Nothing contained in this website should be construed as a solicitation, offer or recommendation to buy or sell any investment. By providing the information on this website, Prudential is not determining the suitability of any investment for any investor. Nor does the information on this website constitute investment advice. You should obtain relevant professional advice before making any investment decision.
The material published on this website is provided as a convenience to visitors and should be used for general information purposes only. If you require additional information, you should contact us by letter, telephone or email.
We reserve the right to change any material on this website without notice. While Prudential uses reasonable efforts to ensure that the information contained on this website is current and accurate at the date of publication, no warranties are made, either express or implied, as to the reliability, accuracy or completeness of the information. Prudential accepts no liability for any loss arising directly or indirectly from the use of or action taken in reliance on such information. Materials from this website should not be copied, reproduced or redistributed, in whole or in part.
We may update the terms and conditions set out on this page and in our Privacy and Security statement from time to time. By continuing to use this website after we make any such updates, you confirm that you have understood and agreed to be bound by them. You should revisit the relevant pages regularly to ensure that you have seen and are aware of the current terms and conditions and the current privacy and security statement, as they are binding upon you.
No warranty is given as to the freedom of this website from errors, defects, viruses, malicious programmes or macros. Links from this website to other websites exist for information only and Prudential accepts no responsibility or liability for the information contained on any such site. The existence of a link to another website does not imply or express endorsement of its provider, product or services by Prudential. Links to this website are not permitted without the prior written consent of Prudential.
All contents of this website, including but not limited to the text, graphics, links, trademarks and sounds, are the copyright of Prudential and may not be copied, distributed, uploaded, republished, decompiled, disassembled or transmitted in any way without the prior written consent of Prudential.
How to complain if you're not happy about a product or service
We aim to provide excellent products and service at all times. If you feel you have cause to complain about a product or service we have provided to you, you should contact your financial adviser in the first instance. If you have not dealt with us through a financial adviser, please contact us by letter, telephone or email. One of our customer service agents will deal with your complaint and will try to provide a quick and satisfactory conclusion for you.
So that we can try to resolve your complaint, please provide us with the following information when you contact us:
- Your full name and address (including your policy number(s) if relevant)
- Full details of your complaint
- Any information you consider to be relevant to your complaint.
Please see the 'make a complaint' section on our Contact Us page for further information about our internal complaints procedure.
Financial Ombudsman Service (FOS)
In the event that certain types of complaint you make against us remain unresolved after they have been through our internal complaints procedure, you may refer the complaint to the FOS. The FOS is an independent body that handles disputes between businesses providing financial services and their customers.
You can contact the FOS at:
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR, United Kingdom
Phone: 0800 0234 567 or 0300 123 9123
Please see the 'make a complaint' section on our Contact Us page for further information about referring complaints to the FOS.