Important legal information

Please read this information carefully. Access to this website is confirmation that you have understood and agree to be bound by the following terms and conditions.

This website and the information provided on it are for the use of permanent residents of the United Kingdom only.

Jurisdiction

Prudential controls and operates this website from England and the information delivered via the website is deemed to have been delivered in England. Prudential makes no representation that the material contained is appropriate or available for use in other locations outside the United Kingdom and is not soliciting any business from any location outside the United Kingdom.

This website is not directed to any person in any jurisdiction where (by reason of that person's nationality, residence or otherwise) the publication or availability of this website is prohibited. Persons to whom such restrictions apply must not access this website. If you choose to access this site from outside the United Kingdom you are solely responsible for compliance with local laws.

This website and any transaction effected through it are governed by English law and the English courts shall have jurisdiction in any legal proceedings.

Regulatory Notices

Nothing contained in this website should be construed as a solicitation or offer or recommendation to buy or sell any investment. Prudential is not determining the suitability of any investment for any investor. Nor does the information constitute investment advice. You should obtain relevant professional advice before making any investment decision.

Disclaimer

The information published on this website is provided as a convenience to visitors and should be used for information purposes only and is subject to change without notice. If you require additional information, you should contact appropriate Prudential personnel.

While Prudential uses reasonable efforts to ensure that the information contained on its website is current and accurate at the date of publication, no warranties are made, either expressed or implied, as to reliability, accuracy or completeness of the information. Prudential accepts no liability for any loss arising directly or indirectly from the use of or action taken in reliance on such information. These documents should not be copied, reproduced or redistributed, in whole or in part.

No warranty is given as to the freedom of this website from errors, defects, viruses, malicious programme or macro. Links from this website exist for information only and Prudential accepts no responsibility or liability for the information contained on any such site. The existence of a link to another website does not imply or express endorsement of its provider, product or services by Prudential. Links to this website are not permitted without the prior written consent of Prudential.

Copyright

All contents of this website, including but not limited to the text, graphics, links and sounds, are the copyright of Prudential and may not be copied, distributed, uploaded, republished, decompiled, disassembled or transmitted in any way without the prior written consent of Prudential.

How to complain if you're not happy about a product or service

We aim to provide excellent products and service at all times. If you feel you have cause to complain, in the first instance you should contact your financial adviser. If you dealt directly with us please contact our Administration Office where one of our customer service agents will deal with the problem and will try to provide a quick and satisfactory conclusion for you.

You can complain by letter, telephone, fax or email (see Contact Us) and you should give us the following information:

  • Your full name and address
  • Full details of your complaint
  • The reasons you feel the matter should be resolved in your favour and any information you consider to be relevant.

If you would like a copy of our complaints process, please let us know. If you continue to be dissatisfied, you may be able to take the matter to the Financial Ombudsman Service.

Financial Ombudsman Service (FOS)

Prudential subscribes to the Financial Ombudsman Service (FOS). In the event that certain types of complaint made by you remain unresolved after it has been through our internal complaint procedure the Ombudsman can arbitrate to resolve them.

You can contact FOS at:

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR, United Kingdom

Phone: 0800 0234 567

Email: complaint.info@financial-ombudsman.org.uk


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