My Data
Welcome to My Data – everything you need to know about how and why we use your personal information (including any sensitive personal information), who we might share it with and your rights when it comes to your personal information.
Protecting you – How we use and manage your personal information
We give security the highest priority – we’ve always taken real care about how we look after your personal information. We're very strict about how we use it, and we make sure we comply with the new General Data Protection Regulations (GDPR).
You might give us your personal information when you apply for one of our products or services, phone us, email us or register to use the MyPru or MyView websites. The personal information that you give us will only be used by Prudential and sometimes by our business and marketing partners. More information about this can be found in the My Data Protection Notice section below.
We'll always look after your personal information, that's why we make these promises to you now and always:
- We promise to value your privacy and treat your personal information as if it was our own
- We'll carefully protect all your personal information
- We won't sell your personal data to anyone else
- We'll only contact you about things we think are relevant and of benefit to you
The section below helps find the data protection notice relevant to your policy.
It also gives you information if you’re not the policyholder but you’re letting us know about something relating to the policy, such as a bereavement. Please note, if the policy has a Trustee, Executor or Personal Legal Representative, we may also share or receive information from them in addition to the information we set out in the Non policyholder's data protection notice.
My data protection notice (also known as fair collection notice or privacy notice)
The purpose of data protection notices is to ensure you fully understand:
a) how we use your personal information,
b) who we may share it with and
c) the different rights you have around how we process your personal information.
It's really simple to find the right data protection notice for your policy - just answer the 2 questions below by selecting from the drop down and you'll be given a link to click that'll take you straight to the right data protection notice.
A couple of things to note before finding your data protection notice:
1) Do you have more than one policy with us?
Then please repeat the process for each policy type as there may be slight differences on who processes your personal information.
2) Do you have a policy with one of our Trusted Partners e.g. Churchill (Direct Line Group), Link Financial Investments Limited or Yorkshire Building Society?
Then we've provided a link to their data protection notice that's right for your policy.
What type of policy do you have?
What type of product do you have?
What type of policy do you have?
What type of product do you have?
What type of policy do you have?
What type of policy do you have?
What type of policy do you have?
What type of policy do you have?
What type of policy do you have?
What type of policy do you have?
What type of policy do you have?
What type of product do you have?
What type of policy do you have?
What type of policy do you have?
What type of policy do you have?
What type of policy do you have?
What type of policy do you have?
What type of policy do you have?
What type of policy do you have?
What type of policy do you have?
What type of policy do you have?
What type of product do you have?
What type of policy do you have?
What type of policy do you have?
What type of policy do you have?
What type of policy do you have?
What type of policy do you have?
What type of policy do you have?
What type of policy do you have?
Non policyholder / Notifiers
If you’re not the policyholder and you’re letting us know about something to do with the policy, such as a bereavement, you should refer to the Non policyholder / Notifiers option below.
Specific processing data protection notices
- Annuity customers who have had a review of their policy as part of the Financial Conduct Authority (FCA), industry wide review of non-advised annuity sales practices
- Bulk Annuity customers
- Customers receiving an annuity from a product which Prudential Corporate Pensions Trustees were originally trustees for
- Members of a workplace pension managed by Prudential Corporate Pensions Trustees
- Prudential International Assurance (offshore) customers
- Prudential MyView website customers
Online Notices
As well as the data protection notices, we have more information about the privacy and security of our site on the following pages:
© Prudential 2023
"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.