Have you seen me?

From our roots back in the 1880s, Prudential has been helping give financial peace of mind to our millions of customers. Our Man from the Pru collected premiums for life and endowment policies from thousands of homes across the country – you might remember his weekly visits.

Naturally, over the years, people lose touch and we know that some of our customers have lost touch with us. If you think you or a family member have one of these old unclaimed policies, starting before 1995, and want to get back in touch, please complete our policy tracing questionnaire.

We need some specific information to be able to trace a policy, so please have a read of our Questions and Answers section below to help you understand the process before you start.

Once you’ve done that, you can:

  • Download and complete our questionnaire, then post it back to our freepost address
  • Or call us for free on 0808 164 4484

To talk to someone in our team please call our free number

0808 164 4484

We’re here 8am-6pm, Monday to Friday.

We might record or check calls to make sure they meet our standards for quality and security.

Questions and Answers 

There are some key steps:

· You gather information to share with us about the policy and the person who has the policy on their life

· You send us the information – by downloading and completing the online form found here and sending it to our Freepost address, or calling us free on 0808 164 4484 

· We’ll then check our records and let you know what we find – this might take some weeks as some of the records are very old

· We may need to come back to you for more details, including information to help us confirm your identity or that of the person who holds the policy in their name.

The more information you have, the better. The policy number would be the best starting point as we may not be able to trace a policy without it. If you don’t have that, use our questionnaire to give as much information as possible about the person who has the policy on their life. Start now by downloading the questionnaire here, just print, complete and post it to us at our freepost address.

Using the information you provide, we will conduct a thorough search of our systems and archived records. If you can provide a policy number this can be a straightforward process, but when we have less information to work with it can take up to 12 weeks. We will be in touch for any extra information or documents that we might need and we’ll let you know the result as soon as we can.

There are no restrictions on who can start the tracing process by providing information, but we are restricted in who we can share information with. Further into the process we would need to be in contact with the person who has the policy on their life, the person with Power of Attorney for them or in the unfortunate circumstances where they have died, we can share information with an authorised family member or their legally appointed representative. It is our preference to deal directly with the claimants rather than claim companies and 3rd party intermediaries, bearing in mind claims are very small. Any payments will be made direct to the claimant.

Please contact us with as much information as you can about the person who had the policy on their life. We’ll try our best to trace it and provide information on the policy.

Most of these old policies are what used to be called "penny policies". These were often taken out to cover funeral costs, with small weekly premiums, collected by our Man from the Pru. The value of a lot of these policies are small but we want to encourage policyholders or their relatives to come forward so we can pay these amounts to those who are due them. 

Yes, we treat the safety of our customer information very seriously. We fully comply with all elements of the Data Protection Act to protect your communications with us – you can read more about it here

We’re committed to the prevention of fraud and promote an anti-fraud culture. We operate a zero-tolerance attitude to fraud and all instances of actual, attempted and suspected fraud are investigated. It is a criminal offence to knowingly provide false, misleading information and/or forged documents, signatures for the purpose or intention of committing fraud and we will take action against these individuals.

It is a criminal offence to knowingly provide false, misleading information and/or forged documents or signatures for the purpose or intention of committing fraud. This could result in prosecution.