Sales Support Executive Apprentice

Quick job overview

At Prudential we work hard to create an environment that enables everyone to flourish and we actively encourage diversity across the business. We have an exciting opportunity within our Distribution business for a Sales Support Executive Apprentice.

This area of the business plans, develops, markets and then sells savings, investment and retirement products through a range of distribution channels e.g. directly over the phone or via sales partners. There is a focus on customer service and building and maintaining relationships with current and potential clients.

As a Sales Support Executive Apprentice you will play a key role in supporting your dedicated sales team. You will learn how different sales channels operate as well as developing a high level of customer service through practical application. You will also learn the importance of building effective relationships with your sales clients.

Job description

You will form part of a sales support team, performing day to day proactive sales and operations tasks supporting the financial adviser distribution channel across the UK and Ireland. In this position you will be a key part of the team and help to maximise sales. 

You will act as front-line support, resolving relationship issues and chasing up all outstanding queries and requirements. You will understand how an adviser operates and help promote the proposition which is best suited to them. You will develop and maintain strong relationships providing specialist education to the business areas that you support and will be pro-active and spot opportunities to develop yourself and the business.

Main duties:

  • Dealing with enquiries from financial advisers by telephone and email.
  • Chasing up outstanding queries and requirements.
  • Quote chasing.
  • Generate sales leads.
  • Proactive prospecting.
  • Appointment making.
  • Supporting sales-led campaigns.
  • Building and maintaining relationships.
  • Influencing the sale.
  • Ensuring your regional sales unit are on track to reach targets.

Skills gained will include:

  •  Excellent customer service skills.
  •  Relationship building and stakeholder management.
  • An understanding of the different sales channels and how they operate.

Location: Stirling, FK9 4UE

Total vacancies: 2

Hours per week: 35

Hourly wage: £8.45

Weekly wage: £295.75

Apprenticeship duration: 15 months

What you need

It is important that you're ambitious, want to succeed, are interested in the finance industry and that you are prepared to invest time in studying towards your qualifications.

We are looking for fully (aged 16 to 18 years) or partially funded (aged 19 to 23 years) apprentices.

You must have been a UK/EU/EAA resident for three or more years, must be eligible to work in the UK and must not have a Level 4 or higher level of qualification (i.e. Certificate of higher education or Degree).

You should have 5 GCSEs with grades between A and C (with a minimum grade C in Maths and English) or the equivalent National 4/5 in Scotland. Preferably candidates will have some prior work experience or some voluntary work experience.

Skills and abilities

  • bullet Self-starter with a willingness and enthusiasm to contribute
  • bullet Good accuracy and attention to detail
  • bullet Good working knowledge of Microsoft IT packages e.g. Word, Excel, Powerpoint
  • bullet The ability to work effectively as part of a team and own your own initiative
  • bullet Willingness to contribute and the desire to build a professional career
  • bullet Good verbal and written communication skills
  • bullet Good numerical and problem solving skills
  • bullet Excellent interpersonal skills and able to work with a variety of different people, internally and externally
  • bullet Strong organisational, prioritisation and time management skills
  • bullet Able to work under pressure and to deadlines

The application process

Step one

Decide and apply

Step two

Telephone interview and online tests

Step three

Video interview

Step four

Assessment Centre

Step five


Decide and apply: Read the job description and decide if this is the right role for you. Once you're sure you can apply for the role following the information on the application site. Remember you'll need to upload your CV too. 

Telephone interview and online tests: BPP, our 3rd party partner, will be in touch to let you know if we are taking your application forward and to arrange your telephone interview, which will be around 30 minutes long. There may also be a couple of online verbal and numerical tests that take 10 minutes to complete. 

Video interview: After you have completed the telephone interview and online tests you will be sent a link for a one-way video interview with full instructions on what you need to do. You will be asked a question and given a small amount of preparation time before you answer and move onto the next one.  

Assessment Centre: At the assessment centre you will get to meet the managers of the team that you have applied for. They'll have a face to face interview with you asking you questions and giving you a chance to ask them questions. There will also be some team building activities and workshops during the day. Some roles may include extra role specific exercises that you will be told about prior to coming along to the day. 

Confirmation: We'll be in touch to let you know if you have been successful in getting an apprenticeship with us. If you have been successful you will then get information on your start date and we'll sort out the details.

Training and the future

The qualifications you will gain

Your apprenticeship will be delivered by a blend of virtual online lectures alongside internal training and on-the-job learning, this will lead to obtaining your Business Administration Level 3 qualification.    

Future Prospects

This is a fixed term contract for 15 months upon which the business may decide to retain, subject to performance, headcount and available funding.  If recruited into a permanent role, the individual will follow the career progression applicable to that specific role/department.

How to apply

You apply via the BPP website by filling in the application form, attaching your CV and answering the two mandatory questions asked of you. You usually hear back within 48 hours if your application has got you through to the next stage – the interviews.

Got a question?

If you have any queries about the programme please get in touch.

Email us