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Customer update on servicing

Our servicing teams are extremely busy and we’re aware some customers are experiencing lengthy delays. We apologise for any inconvenience this may be causing. This is not the service we want to provide. Please be assured, we’re actively working to resolve this position as soon as we can.

There are other ways to get information about your policy. For most of our products, you can manage your policy online by logging in or registering for your Online Service. Registration is easy and only takes five minutes – all you need is your policy number. There are a small number of products not currently available online, and these are listed on the registration page.

Its quick and easy to send us a secure message once you’re registered for our Online Service.

Notify us of a death - If you need to let us know about the passing of your loved one you can do this online or by calling us.

Existing Customers

Here you'll find useful information and support for managing your policy

Existing customer help

Review and manage your plan online

You can log into our Online Service to check the value of your policy, change your personal information and preferences, view important documents and send us secure messages. You'll be able to see all the products you have with us and do what you need to quickly and easily.

Online Service