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Have a question? Our customer service experts are here to help. You can use the policy number look up tool below, which will help you find the right person to speak to. If you’d prefer, you can search our product-specific contact numbers below, or call our general enquiries number and we'll help direct you to the right team.

Find the right contact number for your policy

Enter your policy number in the field below to find the relevant telephone number and opening hours.

Your policy number can also be referred to as your Plan or Reference number. This should be between 4 and 16 digits long with numbers, letters or a combination of both. Please remember to enter any forward slashes (/) or spaces contained in the number.

Product Telephone number Opening hours

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Unfortunately we couldn't recognise the policy number you entered.

Please call us on 0800 000 000 (Mon-Fri, 8am-6pm) or select your product from the list at the bottom of the page.

If you reside outside the UK please call +44 1786 448844 between 8am-6pm (GMT) Monday-Friday.

You may be able to manage your product enquiry online through our Online Service. You can check the value of your policy, change personal details, download product information and send us secure messages. Register Now.

Alternatively, browse the product list below to find the right contact number for you.

Product Telephone number  Opening hours 
Flexible Retirement Plan - Income Drawdown Option 0808 234 2372 9am to 5pm (Monday to Friday)
Personal Pension Plan  0345 640 2000 8am to 6pm (Monday to Friday)
Scheme Pensions 0808 234 3030 8.30am to 6pm (Monday to Friday)
AVC 0345 600 0343 8.30am to 6pm (Monday to Friday)
Group AVC 0345 600 0383 8.30am to 6pm (Monday to Friday)
Stakeholder Pension 0345 070 3333 8.30am to 6pm (Monday to Friday)
Group Pensions 0345 075 2244 8.30am to 6pm (Monday to Friday)
Trustee Investment Plan 0808 100 3429 9am to 5pm (Monday to Friday)
Executive Pension Plan 0370 150 4685 9am to 5pm (Monday to Friday)
Section 32 0345 640 1000 8am to 6pm (Monday to Friday)
Self-Invested Personal Pension 0345 640 2000 8am to 6pm (Monday to Friday)
Company Transfer Plan (Bulk Section 32) 0808 234 3030 8.30am to 6pm (Monday to Friday)
Pension Choices Plan 0345 640 1000 8am to 6pm (Monday to Friday)

 

Product Telephone number  Opening hours 
Existing Prudential Annuity customer 0345 640 0000 8.30am to 6pm (Monday to Friday)
Dalgety Pension Enquiry
C&A Pension Enquiry
Ferranti Pension Enquiry
Deferred Annuity customer
0345 074 7574
0345 078 6655
0345 073 7738
0345 602 0361

8.30am to 6pm (Monday to Friday) 

Product Telephone number  Opening hours 
Prudential Investment Plan 0345 640 1000 8am to 6pm (Monday to Friday)
PruFund Investment Plan 0345 640 1000 8am to 6pm (Monday to Friday)
Prudence Bond 0345 640 1000 8am to 6pm (Monday to Friday)
Prudence Prospects Bond 0345 640 1000 8am to 6pm (Monday to Friday)
Flexible Investment Plan  0345 640 1000 8am to 6pm (Monday to Friday)
Prudential Investment Bond 0345 640 2000 8am to 6pm (Monday to Friday)
Prudential Endowment Products 0345 640 2000 8am to 6pm (Monday to Friday)
Former Scottish Amicable Products 0345 640 3000 8am to 6pm (Monday to Friday)

Prudential International Products

International Portfolio Bond
 

 

International Prudence Bond
Prudential International Investment Bond 
Prudence Portfolio Bond 
Portfolio Account  
Prudential International Investment Portfolio 
Prudential Onshore Portfolio Bond 
Building Society Bond 
Personal Investment Bond 
Flexible Critical Illness Plan 
Flexible Life Plan 
Flexible Protection Bond 
Long Term Care Bond   

 

0345 528 0655
+44(0)131 608 1767 (Overseas)

 

+ 353 1 476 5000

 

9am to 5pm (Monday to Friday)

 


8.30am to 5.30pm (Monday to Friday)

Industrial Branch Policies   0345 640 4000 8am to 6pm (Monday to Friday)
Prudential ISA and OEIC/Unit Trusts 0344 335 8936 8.30am to 5.30pm (Monday to Friday)
Prudence Inheritance Bond 0345 640 3000 8am to 6pm (Monday to Friday)
Product Telephone number  Opening hours 
Home Insurance 0800 300 300 8am to 9pm (Monday to Friday)
9am to 5pm (Saturday)
10am to 5pm (Sunday)
Car Insurance 0800 300 300 8am to 9pm (Monday to Friday)
9am to 5pm (Saturday)
10am to 5pm (Sunday)
Home Insurance Legal Advice 0345 605 9268 24 hours
Home Insurance Home Emergency 0800 032 4164 24 hours
Car Insurance Legal Advice  0345 246 3565 24 hours
Emergency Breakdown/Rescue 0800 032 4161 24 hours
Windscreens 0800 328 9150 24 hours
Prudence Family Cover, Mortgage Protection Plan, Critical Illness Cover 0345 640 2000 8am to 6pm (Monday to Friday)
Mortgage Payment Safeguard Insurance 0370 905 2147 9am - 5pm (Mon - Fri)
Disability & Redundancy Insurance 0370 905 2147 9am - 5pm (Mon - Fri)
Product Telephone number  Opening hours 
Prudential Mortgage* 0345 600 0290 9am to 5pm (Monday to Friday)
Lifetime Mortgage 0345 656 0000 8.30am to 6pm (Monday to Friday)
 

Phone

Opening hours

Registering or logging in

0345 601 0150

8:30am - 6pm (Mon-Fri)

Registering or logging in (International)

+44 203 755 9451

8:30am - 6pm (Mon-Fri)

Other enquiries

+44 178 644 8844

8am - 6pm (Mon-Fri)

0800 000 000 0800 000 000

8am to 6pm, Monday to Friday (GMT)

If you are calling from outside the UK, call (+) 44 1786 448844

0800 numbers are free to call from the UK, international calls are charged at your international rate.

Important information

Calls to 0800 numbers are free from the UK. Call charges may be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of your call charges to these numbers. International calls are charged at your international call rate. We might record your call for training and quality purposes. To find out more about how we use your personal data please visit pru.co.uk/mydata.

To help us put you through to someone that can help as quickly as possible, please have your plan or policy number and say it when asked.

  • To save you needing to press option buttons on your phone and to quickly get you to someone that can help we have a voice prompted service.
  • This service will answer your call and ask you a few questions and is the quickest way to help ensure your enquiry goes to the right person to help you.
  • You should respond to the service naturally as if you were speaking normally to a person and confirm your plan or policy number.
  • Once the service has confirmed your plan or policy number, it’s likely to ask you a number of security questions. These will depend on the type of policy you have with us.
  • If you do not have an item that is being asked for please say "I don’t have it".

Example of call:

Prudential Voice Service: Welcome to Prudential. Calls are recorded to help us improve service. Please say your plan or policy number.

YOU: confirm your plan or policy number, it can be found on any letters we have sent you.

Prudential Service (asks some security questions)

YOU: (provide answers to security questions)

Prudential Service: Thank you, I'll transfer you now.

Your call will then be transferred to the Prudential Call Consultant best placed to help you.