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Manage your policies online with MyPru
MyPru allows you to manage your policies in one simple place. Check to see if your policies are available online and register today.
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Have a question? Our customer service experts are here to help. You can use the policy number look up tool below, which will help you find the right person to speak to. If you’d prefer, you can search our product-specific contact numbers below, or call our general enquiries number and we'll help direct you to the right team.
Find the right contact number for your policy
Enter your policy number in the field below to find the relevant telephone number and opening hours.
| Product | Telephone number | Opening hours |
|---|
Please try again
Unfortunately we couldn't recognise the policy number you entered.
Please call us on 0800 000 000 (Mon-Fri, 8am-6pm) or select your product from the list at the bottom of the page.
If you reside outside the UK please call +44 1786 448844 between 8am-6pm (GMT) Monday-Friday.
You may be able to manage your product enquiry online through our secure portal, MyPru. Within MyPru you can check the value of your policy, change personal details, download product information and send us secure messages - register for MyPru.
Alternatively, browse the product list below to find the right contact number for you.
| Product | Telephone number | Opening hours |
|---|---|---|
| Existing Prudential Annuity customer | 0345 640 0000 | 8.30am to |
| Dalgety Pension Enquiry C&A Pension Enquiry Ferranti Pension Enquiry Deferred Annuity customer |
0345 074 7574 0345 078 6655 0345 073 7738 0345 602 0361 |
8.30am to |
| Flexible Retirement Plan - Income Drawdown Option | 0808 234 2372 | 9am to 5pm (Monday to Friday) |
| Personal Pension Plan | 0345 640 2000 | 8am to |
| Scheme Pensions | 0808 234 3030 | 8.30am to |
| AVC | 0345 600 0343 | 8.30am to |
| Group AVC | 0345 600 0383 | 8.30am to |
| Stakeholder Pension | 0345 070 3333 | 8.30am to |
| Group Pensions | 0345 075 2244 | 8.30am to |
| Product | Telephone number | Opening hours |
|---|---|---|
| Prudential Investment Plan | 0345 640 1000 | 8am to 6pm (Monday to Friday) |
| PruFund Investment Plan | 0345 640 1000 | 8am to 6pm (Monday to Friday) |
| Prudence Bond | 0345 640 1000 | 8am to 6pm (Monday to Friday) |
| Prudence Prospects Bond | 0345 640 1000 | 8am to 6pm (Monday to Friday) |
| Flexible Investment Plan | 0345 640 1000 | 8am to 6pm (Monday to Friday) |
| Prudential Investment Bond | 0345 640 2000 | 8am to 6pm (Monday to Friday) |
| Prudential Endowment Products | 0345 640 2000 | 8am to 6pm (Monday to Friday) |
| Former Scottish Amicable Products | 0345 640 3000 | 8am to 6pm (Monday to Friday) |
| Prudential International Products Policyholder Advisor |
0035314765000 0808 234 2200 |
8.30am to 6pm (Monday to Friday) |
| Industrial Branch Policies | 0345 640 4000 | 8am to 6pm (Monday to Friday) |
| Prudential ISA and OEIC/Unit Trusts | 0344 335 8936 | 8.30am to 5.30pm (Monday to Friday) |
| Product | Telephone number | Opening hours |
|---|---|---|
| Home Insurance | 0800 300 300 | 8am to 9pm (Monday to Friday) 9am to 5pm (Saturday) 10am to 5pm (Sunday) |
| Car Insurance | 0800 300 300 | 8am to 9pm (Monday to Friday) 9am to 5pm (Saturday) 10am to 5pm (Sunday) |
| Home Insurance Legal Advice | 0345 605 9268 | 24 hours |
| Home Insurance Home Emergency | 0800 032 4164 | 24 hours |
| Car Insurance Legal Advice | 0345 246 3565 | 24 hours |
| Emergency Breakdown/Rescue | 0800 032 4161 | 24 hours |
| Windscreens | 0800 328 9150 | 24 hours |
| Prudence Family Cover, Mortgage Protection Plan, Critical Illness Cover | 0345 640 2000 | 8am to 6pm (Monday to Friday) |
| Mortgage Payment Safeguard Insurance | 0370 905 2147 | 9am - 5pm (Mon - Fri) |
| Disability & Redundancy Insurance | 0370 905 2147 | 9am - 5pm (Mon - Fri) |
Phone |
Opening hours |
|
|---|---|---|
Registering or logging in |
8:30am - 6pm (Mon-Fri) |
|
Registering or logging in (International) |
8:30am - 6pm (Mon-Fri) |
|
Other enquiries |
8am - 6pm (Mon-Fri) |
| Product | Telephone number | Opening hours |
|---|---|---|
| Prudential Mortgage* | 0345 600 0290 | 9am to 5pm (Monday to Friday) |
| Lifetime Mortgage | 0345 656 0000 | 8.30am to 6pm (Monday to Friday) |
8am to 6pm, Monday to Friday (GMT)
If you are calling from outside the UK, call (+) 44 1786 448844
0800 numbers are free to call from the UK, international calls are charged at your international rate.
Important information
Calls to 0800 numbers are free from the UK. Call charges may be different if you are calling from a mobile phone or other network. Please speak to your network provider for details of your call charges to these numbers. International calls are charged at your international call rate. All calls may be recorded for quality and security purposes.
To help us put you through to someone that can help as quickly as possible, please have your plan or policy number and say it when asked.
- To save you needing to press option buttons on your phone and to quickly get you to someone that can help we have a voice promted service.
- This service will answer your call and ask you a few questions and is the quickest way to help ensure your enquiry goes to the right person to help you.
- You should respond to the service naturally as if you were speaking normally to a person and confirm your plan or policy number.
- Once the service has confirmed your plan or policy number, it’s likely to ask you a number of security questions. These will depend on the type of policy you have with us.
- If you do not have an item that is being asked for please say "I don’t have it".
Example of call:
Prudential Voice Service: Welcome to Prudential. Calls are recorded to help us improve service. Please say your plan or policy number.
YOU: confirm your plan or policy number, it can be found on any letters we have sent you.
Prudential Service (asks some security questions)
YOU: (provide answers to security questions)
Prudential Service: Thank you, I'll transfer you now.
Your call will then be transferred to the Prudential Call Consultant best placed to help you.