Email us

Our secure email service enables you to send us enquiries and requests over a secure internet connection and providing you have registered, receive your reply via email.

What can I do over secure email?

  • Make a claim enquiry
  • General policy enquiry about an existing policy
  • Request a quotation or policy evaluation
  • Give feedback about our site
  • Make a complaint
  • Ask us to call you back

How do I send a secure email?

If you’re an existing customer and registered for online services you can send us a secure email from your account. In addition to sending a secure email, you'll be able to check the value of your policy, change personal details and download product information at any time. If you're not registered for online services, check to see if your product is available on our online services and register today.

If you’re not yet a customer or can't access online services, please email us on PruMail.

Email using online services or PruMail?

Use the product listing below as a guide for how to contact us via email.

Car and Home insurance is not available through PruMail. Please visit our Car and Home insurance page for more information and contact details.

Getting financial advice can make a real difference to your money

Getting financial advice can make a real difference to your money

Whether you’re facing some tough financial decisions now or you want to think about your future plans, financial advice can make a real difference to your money. If you already have a financial adviser please speak to them directly. If you don’t have an adviser, we’re here to help.

Find out about our service