Message us

You can contact us digitally in two ways.

If you're already registered with our Online Service, log in and send us your request through our secure message service.

If your product is not available through our Online Service, you can contact us via our PruMail service.

                          

Need to send us a message?

There are a few options below, please select which one applies to you.

We understand that you may be going through a difficult time and so we want to make dealing with us as simple as possible.

If you need to let us know about the passing of your loved one you can do this online or by calling us.



What are a few things I can do over secure message?

  • Make a claim enquiry
  • General policy enquiry about an existing policy
  • Request a quotation or policy valuation
  • Give feedback about our site
  • Make a complaint
  • Ask us to call you back
  • Ask or request anything you’d otherwise do by phone or email

Car and Home insurance is not available through PruMail. Please visit our Car and Home insurance page for more information and contact details.

If you have a Prudential Pension via your employer, you might not be able to register for Online Service, but PruMail is still available.

            

Review and manage your plan online

You can log into our Online Service to check the value of your policy, change your personal information and preferences, view important documents and send us secure messages. You'll be able to see all the products you have with us and do what you need to quickly and easily.

Online Service

If you’re not a customer or can't access online services, please message us on PruMail.

Within PruMail you'll be able to fill out a form which is sent to the relevant team. You will receive a secure email when we reply.