Write to us
For general policy and product enquiries write to us at Customer Service Centre, Prudential, Lancing, BN15 8GB. Alternatively, you can access MyPru or call us on 0800 000 000*.
By accessing MyPru, our secure online portal, you may be able to manage your product enquiry yourself. Within MyPru you can check the value of your policy, change personal details, download product information and send us secure messages - register for MyPru.
For product specific enquiries, please select the most appropriate area from the list below.
You can also see other useful contact details such as the Financial Ombudsman Service and the Financial Conduct Authority (FCA).
| Address | Telephone number |
|---|---|
OEIC - Capita Financial Management
|
0344 335 8936* if you invested via a Financial Adviser 0344 335 8969* if you invested online |
| Address | Telephone number |
|---|---|
Operations Department |
+353 1 476 5000* |
| Address | Telephone number |
|---|---|
Home insurance |
Customer Relations Department Prudential Home Insurance Churchill Court Westmoreland Road Bromley BR1 1DP |
| Travel insurance | Customer Relations Department Prudential Travel Insurance Churchill Court Westmoreland Road Bromley BR1 1DP |
| Car Insurance | Customer Relations Department Prudential Car Insurance Cote Lane Pudsey LS28 5GF |
| Mortgage Payment Safeguard Insurance & Disability and Redundancy Insurance | Scottish Widows Limited Claims Management Department PO Box 534 Uxbridge UB8 1WF |
| Address |
|---|
| Prudential plc Laurence Pountney Hill London EC4R 0HH |
| Company | Address | Telephone Number |
|---|---|---|
| Financial Ombudsman Service | financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR Website |
0800 023 4567* |
| Financial Conduct Authority | Financial Conduct Authority 25 The North Colonnade Canary Wharf London E14 5HS |
0800 111 6768* |
For more information on your product you can visit our existing customer section.
*Calls may be monitored or recorded for quality and security purposes.
How to set-up a financial review meeting
Set-up a face-to-face meeting with a Prudential Financial Planning adviser in your area. We can review your retirement plans, advise on where to save money and make your finances more tax efficient.
Find out about our face-to-face service