Write to us

For general policy and product enquiries write to us at Customer Service Centre, Prudential, Lancing, BN15 8GB. Alternatively, you can access online services or call us on 0800 000 000*.

By accessing online services, our secure online portal, you may be able to manage your product enquiry yourself. Online you can check the value of your policy, change personal details, download product information and send us secure messages - register for online services.

For product specific enquiries, please select the most appropriate area from the list below. 

You can also see other useful contact details such as the Financial Ombudsman Service and the Financial Conduct Authority (FCA).

Address Telephone number

OEIC - Link Fund Solutions Limited
ISA - Link Financial Investments Limited
PO Box 384
Darlington
DL1 9RZ

 

0344 335 8936* if you invested via a Financial Adviser
0344 335 8969* if you invested online
Address Telephone number

Operations Department
Prudential International
Montague House
Adelaide Road
Dublin 2
Ireland

+353 1 476 5000*
Address Telephone number

Home insurance

Customer Relations Department
Prudential Home Insurance
Churchill Court
Westmoreland Road
Bromley
BR1 1DP
Car Insurance Customer Relations Department
Prudential Car Insurance
The Wharf
Neville Street
Leeds
LS1 4AZ 
Mortgage Payment Safeguard Insurance & Disability and Redundancy Insurance Scottish Widows Limited
Claims Management Department
PO Box 534
Uxbridge
UB8 1WF
Address
M&G plc
10 Fenchurch Avenue
London
EC3M 5AG
Company Address Telephone Number
Financial Ombudsman Service Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Website
0800 023 4567*
Financial Conduct Authority The Financial Conduct Authority
12 Endeavour Square
London
E20 1JN
0800 111 6768*

For more information on your product you can visit our existing customer section

*Calls may be monitored or recorded for quality and security purposes.

Getting financial advice can make a real difference to your money

Getting financial advice can make a real difference to your money

Whether you’re facing some tough financial decisions now or you want to think about your future plans, financial advice can make a real difference to your money. If you already have a financial adviser please speak to them directly. If you don’t have an adviser, we’re here to help.

Find out about our service