Write to us

For general policy and product enquiries write to us at Customer Service Centre, Prudential, Lancing, BN15 8GB. Alternatively, you can access MyPru or call us on 0800 000 0000*.

By accessing MyPru, our secure online portal, you may be able to manage your product enquiry yourself. Within MyPru you can check the value of your policy, change personal details, download product information and send us secure messages - register for MyPru.

For product specific enquiries, please select the most appropriate area from the list below. 

You can also see other useful contact details such as the Financial Ombudsman Service and the Financial Conduct Authority (FCA).

Address Telephone number

OEIC - Capita Financial Management
ISA - Capita Financial Investments
PO Box 384
Darlington
DL1 9RZ

 

0344 335 8936* if you invested via a Financial Adviser
0344 335 8969* if you invested online
Address Telephone number

Operations Department
Prudential International
Montague House
Adelaide Road
Dublin 2
Ireland

+353 1 476 5000*
Address Telephone number

Home insurance

Customer Relations Department
Prudential Home Insurance
Churchill Court
Westmoreland Road
Bromley
BR1 1DP
Travel insurance  Customer Relations Department
Prudential Travel Insurance
Churchill Court
Westmoreland Road
Bromley
BR1 1DP
Car Insurance Customer Relations Department
Prudential Car Insurance
Cote Lane
Pudsey
LS28 5GF
Mortgage Payment Safeguard Insurance & Disability and Redundancy Insurance Scottish Widows Limited
Claims Management Department
PO Box 534
Uxbridge
UB8 1WF
Address
Prudential plc 
Laurence Pountney Hill
London
EC4R 0HH
Company Address Telephone Number
Financial Ombudsman Service financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Website
0800 023 4567*
Financial Conduct Authority Financial Conduct Authority
25 The North Colonnade
Canary Wharf
London
E14 5HS
0800 111 6768*

For more information on your product you can visit our existing customer section

*Calls may be monitored or recorded for quality and security purposes.

Advice from The Man from the Pru

Advice from The Man from the Pru

Set up a face-to-face meeting with a Prudential Financial Planning adviser in your area. We can review your retirement plans, advise on where to save money and make your finances more tax efficient.

Find out about our face-to-face service