Write to us
For general policy and product enquiries write to us at Customer Service Centre, Prudential, Lancing, BN15 8GB. Alternatively, you can access MyPru or call us on 0800 000 0000*.
By accessing MyPru, our secure online portal, you may be able to manage your product enquiry yourself. Within MyPru you can check the value of your policy, change personal details, download product information and send us secure messages - register for MyPru.
For product specific enquiries, please select the most appropriate area from the list below.
You can also see other useful contact details such as the Financial Ombudsman Service and the Financial Conduct Authority (FCA).
OEIC - Capita Financial Management
|0344 335 8936* if you invested via a Financial Adviser
0344 335 8969* if you invested online
|+353 1 476 5000*|
|Customer Relations Department
Prudential Home Insurance
|Travel insurance||Customer Relations Department
Prudential Travel Insurance
|Car Insurance||Customer Relations Department
Prudential Car Insurance
|Mortgage Payment Safeguard Insurance & Disability and Redundancy Insurance||Scottish Widows Limited
Claims Management Department
PO Box 534
Laurence Pountney Hill
|Financial Ombudsman Service||financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
|0800 023 4567*|
|Financial Conduct Authority||Financial Conduct Authority
25 The North Colonnade
|0800 111 6768*|
Need help understanding your options?
Set up a face-to-face meeting with a Prudential Financial Planning adviser in your area. We can review your retirement plans, advise on where to save money and make your finances more tax efficient.Find out about our face-to-face service