How do I change my address / bank account details?

If you wish to change your name, we will need a few details on a signed covering letter from you such as your previous name and your new name. We will also need one of the following certificates noted below.

  • Original Marriage Certificate
  • Civil Partnership Certificate
  • Decree Absolute
  • Deed Poll

Please send your covering letter and attached document to:

Prudential
Lancing
BN15 8GB

If you need any help, please visit our 'Contact Page'.

If you wish to change your address, you may be able to do this on MyPru.

You can also send us a signed covering letter including your policy number, previous and new addresses. Please send this to the following address.

Prudential
Lancing
BN15 8GB

If you need any help, please visit our 'Contact Page'.

In order to change your bank details, simply download the 'Direct Debit' form below and ensure you fully complete the following sections:

  • Prudential Plan/Policy Number
  • Bank Account Holders Name
  • Bank/Building Society Name & Address
  • Sort Code
  • Account Number

Once completed, please send this to the following address:

Prudential
Lancing
BN15 8GB

If you need any help, please visit our 'Contact Page'.

If your plan/policy isn't included above, we will be sure to send you the correct form out. Please call 0800 000 000 between 8am and 6pm, Monday to Friday.

Note: A Direct Debit payment request is sent to your bank eight working days before we deduct payment from your account. Therefore when changing your bank details please ensure that your Direct Debit form reaches us at least 10 working days before your payment is due. This is to ensure that we can process the Direct Debit in plenty of time.

If a payment is rejected by your bank, we will write to you to notify you of the payment position - the arrears can then be paid by a cheque made payable to Prudential Assurance Company Limited/Policyholder's Name or Policy Number or by the existing Direct Debit.

If a payment is rejected by your bank, we will write to you to notify you of the payment position - the arrears can then be paid by a cheque made payable to Prudential Assurance Company Limited/Policyholder's Name or Policy Number. We would need the correct details and you may have to send us a new Direct Debit form - please check this with your bank.

If you would like to change your payment frequency to monthly Direct Debit, please complete the appropriate Direct Debit form above. Please also enclose a covering letter confirming that you wish to change your payment frequency to monthly.

Need help? Have questions?

If you're looking for further information or want to chat about your product options, we can help.

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