We’re improving the way we show charges and costs

Why we're doing this 

Our aim is to present information more clearly, so it’s easier for our customers to interpret and understand.

What this means

To help us do this, and make fund charges and costs easier to interpret, we've broken down how we display the figures.

The changes don’t represent new or additional costs, so won’t affect the value of your charges, costs or returns.

Do you need to do anything?

You don’t need to take any action, because the changes don’t affect the value of the charges and costs you pay, or your returns. We’re only changing the way we show you your charges and costs.

How these changes will appear 

Your total charges and costs will now be broken down into two categories so that when added together, they’ll make up your Yearly Total.

This is the charge we take for looking after your investment.

These can include, for example, maintenance costs for property investments and costs associated with investing in infrastructure, such as utilities, transport and renewable energy. These costs can vary over time.

Further costs: what they mean for you

This doesn’t affect your investment, we’re only changing the way we show charges and costs.

Your Further Costs will continue to be allowed for in setting the bonus rates.

These Further Costs will continue to be allowed for in setting the Expected Growth Rates (EGRs).

Defining the changes

The examples below are purely to show the layout of how the illustrations will look, depending on the product you invest in. The rates given are also examples only and are not reflective of current rates.

Investment Name Yearly charge Further costs Yearly total
Prufund Cautious Fund Series E 0.65% 0.20% 0.85%
Investment Name Invest Annual Management Charge Further Costs Yearly Total
Prudential PruFund Growth Fund 50.00% 1.35% 0.12% 1.47%
Prudential M&G Property Portfolio S2 50.00% 1.00% 0.46% 1.46%
Investment Name Investment Annual Management Charge Further Costs Yearly Total
Prudential PruFund Growth Fund  100.00% 1.30% 0.14% 1.44%
Investment Name Investment Annual Management Charge Further Costs Yearly Total 
Prudential PruFund Growth Fund  100% 0.975% 0.14% 1.115% 
Fund Name Investment Annual Management Charge Further Costs Yearly Total
UK Equity Fund 50% 1.20% 0.01% 1.21%
European Fund 50% 1.20% 0.03% 1.23%
Fund Name Investment Annual Management Charge Further Costs Yearly Total
UK Equity Fund 50% 1.20% 0.01% 1.21%
European Fund 50% 1.20% 0.03% 1.23%

When you’ll see these changes

You’ll start to see the changes if you add money to an existing plan, or take out a new plan. You'll also see them in your supporting documents over time. 

Call us

Have a question? Our customer service experts are here to help. If you're not sure what number to call, dial the general enquiries number below and we'll direct you to the right team. Alternatively, search our product specific contact numbers or use the policy number lookup tool to find the right number for you.

0800 000 000 0800 000 000

8am to 6pm, Monday to Friday (GMT)

If you are calling from outside the UK, call (+) 44 1786 448844

0800 numbers are free to call from the UK, international calls are charged at your international rate.

For queries regarding international products

0808 234 2200 0808 234 2200

Email: prudentialinternational@prudential.co.uk

Fax: 0808 234 0000

Address:
Prudential International, Prudential, Stirling FK9 4UE

Opening hours: 8:30am-6pm, Monday - Friday

You may be able to manage your product enquiry online through our secure portal, MyPru. Within MyPru you can check the value of your policy, change personal details, download product information and send us secure messages - register for MyPru.

Alternatively, browse the product list below to find the right contact number for you.

Product Telephone number  Opening hours 
Existing Prudential Annuity customer 0345 640 0000 8.30am to 6pm (Monday to Friday)
Dalgety Pension Enquiry
C&A Pension Enquiry
Ferranti Pension Enquiry
Deferred Annuity customer
0345 074 7574
0345 078 6655
0345 073 7738
0345 602 0361

8.30am to 6pm (Monday to Friday) 

Flexible Retirement Plan - Income Drawdown Option 0808 234 2372 9am to 5pm (Monday to Friday)
Personal Pension Plan  0345 640 2000 8am to 6pm (Monday to Friday)
Scheme Pensions 0808 234 3030 8.30am to 6pm (Monday to Friday)
AVC 0345 600 0343 8.30am to 6pm (Monday to Friday)
Group AVC 0345 600 0383 8.30am to 6pm (Monday to Friday)
Stakeholder Pension 0345 070 3333 8.30am to 6pm (Monday to Friday)
Group Pensions 0345 075 2244 8.30am to 6pm (Monday to Friday)

 

Product Telephone number  Opening hours 
Prudential Investment Plan  0345 640 1000  8am to 6pm (Monday to Friday)
PruFund Investment Plan  0345 640 1000 8am to 6pm (Monday to Friday)
Prudence Bond 0345 640 1000  8am to 6pm (Monday to Friday)
Prudence Prospects Bond 0345 640 1000 8am to 6pm (Monday to Friday)
Flexible Investment Plan  0345 640 1000  8am to 6pm (Monday to Friday)
Prudential Investment Bond 0345 640 2000 8am to 6pm (Monday to Friday)
Prudential Endowment Products 0345 640 2000 8am to 6pm (Monday to Friday)
Former Scottish Amicable Products 0345 640 3000  8am to 6pm (Monday to Friday)
Prudential International Products 
Policyholder
Advisor

0035314765000
0808 234 2200
8.30am to 6pm (Monday to Friday)
Industrial Branch Policies   0345 640 4000 8am to 6pm (Monday to Friday)
Prudential ISA and OEIC/Unit Trusts 0344 335 8936 8.30am to 5.30pm (Monday to Friday)
Product Telephone number  Opening hours 
Home Insurance 0800 300 300  8am to 9pm (Monday to Friday)
9am to 5pm (Saturday)
10am to 5pm (Sunday)
Car Insurance 0800 300 300 8am to 9pm (Monday to Friday)
9am to 5pm (Saturday)
10am to 5pm (Sunday)
Home Insurance Legal Advice 0345 605 9268 24 hours
Home Insurance Home Emergency 0800 032 4164 24 hours
Car Insurance Legal Advice  0345 246 3565 24 hours
Emergency Breakdown/Rescue 0800 032 4161 24 hours
Windscreens 0800 328 9150 24 hours
Prudence Family Cover, Mortgage Protection Plan, Critical Illness Cover 0345 640 2000 8am to 6pm (Monday to Friday)
Mortgage Payment Safeguard Insurance 0370 905 2147 9am - 5pm (Mon - Fri)
Disability & Redundancy Insurance 0370 905 2147 9am - 5pm (Mon - Fri)
 

Phone

Opening hours

Registering or logging in

0345 601 0150

8:30am - 6pm (Mon-Fri)

Registering or logging in (International)

+44 203 755 9451

8:30am - 6pm (Mon-Fri)

Other enquiries

+44 178 644 8844

8am - 6pm (Mon-Fri)

Product Telephone number  Opening hours 
Prudential Mortgage* 0345 600 0290 9am to 5pm (Monday to Friday)
Lifetime Mortgage 0345 656 0000 8.30am to 6pm (Monday to Friday)
  Telephone number  Opening hours 
Advice from The Man from the Pru 0800 434 6630 9am to 5pm (Monday to Friday)
  Telephone number  Opening hours 
Fraud/Financial Crime 0207 004 8888 9am to 5pm (Monday to Friday)