What do I do if I've lost my policy?

Get in touch with us. Whether you have lost a policy, or you think that you may have an old plan that’s unclaimed, we can help you trace it. We can also help you find a Prudential policy that was held by a family member who has passed away.

How can you help me find it?

To help us reunite you with the policy you’re looking for, please contact us with details of the policyholder's:

  • full name,
  • date of birth,
  • national insurance number,
  • address where payment was last made from,

and, if you have them:

  • policy number,

  • payment method eg Direct Debit or "at the door". If payment was made by Direct Debit, please provide full details of the bank it was paid from.

If you write to us, please also send a copy of some of the policyholder’s ID, such as a drivers licence or passport, as well as the information above.

We’ll then check our records and do all we can to find out if a policy still exists, but may have to ask you for further information.

You can contact us by: 

Writing to us Customer Service Centre
Prudential,
Lancing
BN15 8GB
Emailing us Register to use secure mail
Or giving us a call 0800 000 000 between 8am and 6pm, Monday to Friday.
(Calls may be monitored or recorded for quality and security purposes)

 

 

Need help? Have questions?

If you're looking for further information or want to chat about your product options, we can help.

Contact us