Update for our customers

Customer update on servicing

Our servicing teams are extremely busy and we’re aware some customers are experiencing lengthy delays. We apologise for any inconvenience this may be causing. This is not the service we want to provide. Please be assured, we’re actively working to resolve this position as soon as we can.

There are other ways to get information about your policy. For most of our products, you can manage your policy online by logging in or registering for your Online Service. Registration is easy and only takes five minutes – all you need is your policy number. There are a small number of products not currently available online, and these are listed on the registration page.

Notify us of a death - If you need to let us know about the passing of your loved one you can do this online or by calling us.

Helpful information

Investing during uncertain times

Information about the impact of Covid-19 on your pensions and investments.

Investing during uncertain times

Frequently asked questions

Frequently asked questions from our customers about the impact of Covid-19.

View all our FAQs

Servicing updates

What we're doing to help our customers through these uncertain times.

View our service updates

Where to get help and more information

Other sources of information and help for our customers.

View our help and more information

Your online service

During these times you might prefer to use our online services. You can use these to check the value of your plan and get up to the minute information on it.

It’s important to get financial advice

It’s more important than ever to get financial advice. If you’re worried, or thinking of making changes to your pensions or investments, we recommend you speak to your financial adviser.

If you don't have an adviser, you can find one below:

Prudential Financial Planning Limited

We have a team of advisers across the UK. You can talk to us by video call, giving you a flexible, safe and convenient way to meet whenever you want. Or if you'd prefer, we can simply chat over the phone – whatever suits you best.

We offer a restricted advice service.

Book an appointment


For independent advice you can visit Unbiased who can help you find an adviser in your local area. Many advisers will be able to meet you through a video meeting or a call, during these times.



Visit Unbiased