Update for our customers on Covid-19

We appreciate your patience during these extraordinary times

We’re following Government advice and mostly working from home to look after our colleagues, so they can continue to give you the best possible service.

Our priority is to ensure we can answer calls from our more vulnerable customers and those most needing urgent help. This might mean, if you try to call us, you may find it takes longer to get through to us.

Rather than call us, you might prefer to use our Online Services. If you’re not already registered, it’s simple to register and use our Online Services. Once registered, you can quickly see your plan information, including a current valuation.

We will keep you updated in this section of our website. You'll have access to important updates, frequently asked questions and useful help and support.

Notify us of a death - If you need to let us know about the passing of your loved one you can do this online or by calling us.

Helpful information

Investing during uncertain times

Information about the impact of Covid-19 on your pensions and investments.

Investing during uncertain times

Frequently asked questions

Frequently asked questions from our customers about the impact of Covid-19.

View all our FAQs

Servicing updates

What we're doing to help our customers through these uncertain times.

View our service updates

Where to get help and more information

Other sources of information and help for our customers.

View our help and more information

Our Online Services

During these times you might prefer to use our Online Services. You can use these to check the value of your policy and get other information about your plan.

It’s important to get financial advice

It’s more important than ever to get financial advice. If you’re worried, or thinking of making changes to your pensions or investments, we recommend you speak to your financial adviser.

If you don't have an adviser, you can find one below:

Prudential Financial Planning

We have a team of advisers across the UK. You can talk to us by video call, giving you a flexible, safe and convienient way to meet whenever you want. Or if you'd prefer, we can simply chat over the phone – whatever suits you best.

We offer a restricted advice service.

Book an appointment


For independent advice you can visit Unbiased who can help you find an adviser in your local area. Many advisers will be able to meet you through a video meeting or a call, during these times.


Visit Unbiased