Update for our customers
Customer update on servicing
Our servicing teams are extremely busy and we’re aware some customers are experiencing lengthy delays. We apologise for any inconvenience this may be causing. This is not the service we want to provide. Please be assured, we’re actively working to resolve this position as soon as we can.
There are other ways to get information about your policy. For most of our products, you can manage your policy online by logging in or registering for your Online Service. Registration is easy and only takes five minutes – all you need is your policy number. There are a small number of products not currently available online, and these are listed on the registration page.
Your online service
During these times you might prefer to use our online services. You can use these to check the value of your plan and get up to the minute information on it.
It’s important to get financial advice
It’s more important than ever to get financial advice. If you’re worried, or thinking of making changes to your pensions or investments, we recommend you speak to your financial adviser.
If you don't have an adviser, you can find one below:
Prudential Financial Planning Limited
We have a team of advisers across the UK. You can talk to us by video call, giving you a flexible, safe and convienient way to meet whenever you want. Or if you'd prefer, we can simply chat over the phone – whatever suits you best.
We offer a restricted advice service.
For independent advice you can visit Unbiased who can help you find an adviser in your local area. Many advisers will be able to meet you through a video meeting or a call, during these times.