Where to get help and more information

Speak to your financial adviser

In times like these, we believe it’s more important than ever to get financial advice. If you’re worried or thinking of making changes to your pension or investment, we strongly recommend you speak to your financial adviser. 

What if I don’t have an adviser?

You’ll be able to find an adviser. This is particularly important if you are thinking of taking action.

An adviser will be able to review your current situation and make recommendations based on your circumstances to see how they can get your money working harder.

Many advisers will be able to meet you through video or over the phone at a time that suits you. They don’t need to come to see you face to face.

Here’s some frequently asked questions about the impact of Covid-19 for our customers

You’ll find information on some of the most common questions our customers are asking about the current situation and how it affects their investments.

These include:

Scammers are taking advantage of the Covid-19 situation. The effect of the coronavirus pandemic on markets and personal finances is making people more susceptible to financial scams. Criminals see opportunity in the ongoing pandemic, when people are feeling confused and vulnerable. It’s important to be on the lookout for scams to ensure you don’t become a victim. 

  • Beware of calls, texts, WhatsApp messages or emails from businesses and individuals offering great deals. Watch out for things like a free pension review, unsolicited messages on how to unlock cash from your pension, fantastic investment opportunities with ‘guaranteed returns’ or requests for you to move money into another account.
  • High pressure sales tactics are another tip off to a scam. Look out for any business or individual who is rushing you to agree to a deal or sign anything.
  • We have also seen ‘Good cause’ scams where scammers ask you to invest in good causes such as face masks and hand sanitiser often promising lucrative returns.
  • Watch out if you are asked for upfront fees. Take as much time as you need to avoid making rash decisions that you may regret.
  • Never give out your password, don’t click on links on emails from unknown senders, look out for typos, errors in grammer or punctuation and unexpected attachments.

You should always get financial advice before making financial decisions. Scammers are very sophisticated and even the most well-informed people are at risk.

The FCA ScamSmart website offers helpful support on what you can do to spot investment fraud.

Yes, we’re available to help and advise you on any pensions and investments you have.

We have a team of advisers across the UK. You can talk to us by video call, giving you a flexible, safe and convenient way to meet whenever you want. Or if you'd prefer, we can simply chat over the phone - whatever suits you best. We'll create a financial plan that's personal to you and your circumstances and recommend the right solutions to meet your needs. We offer a restricted advice service

If you like you can book an appointment now. 

You should speak to your mortgage provider or use their website to find out more in the first instance. They may be able to offer a payment holiday or another way of helping you. The government have announced a range of measures to help and have promised more, you will find more details on gov.uk

You should speak to your loan provider or check their website to find out more in the first instance. They may be able to offer a payment holiday or another way of helping you. If you agree a payment holiday with your lender, they should record these in such a way that will not impact on your credit score.

You can also get information from the Money Advice Service. This is a free and impartial service, set up by the government to help you understand and improve your finances. You can call them on 0800 138 7777.

Speak to your landlord in the first instance. You will also find lots of you useful information on emergency rules that have been enforced on uk.gov

You can also get information from the Money Advice Service. This is a free and impartial service, set up by the government to help you understand and improve your finances. You can call them on 0800 138 7777.

The government have announced plans to introduce a grant you can use. The scheme can be used if you're self-employed or a member of a partnership in the UK and have lost income due to coronavirus (COVID-19).

Find out more on gov.uk about this scheme and when payments may start.

Our Online Services

During these times you might prefer to use our Online Services. You can use these to check the value of your policy and get other information about your plan.

Looking for more information?

If you’re worried about the general impact that the Covid-19 pandemic could be having on you and your finances, please visit www.moneyadviceservice.org.uk for further information and guidance.

They’ve also launched a free new online tool Money Navigator to help you understand what Covid-19 might mean for your finances.

For information about the impact that the pandemic could have on your pensions speak to your financial adviser or visit www.pensionsadvisoryservice.org.uk.

For information on the financial support you can get from the government during these time, you can visit www.gov.uk/coronavirus.

To offer reassurance to UK pension savers, seven UK pension bodies have joined together to support you. To find out more please visit the Pension Protection Fund website.

It’s important to get financial advice

It’s more important than ever to get financial advice. If you’re worried, or thinking of making changes to your pensions or investments, we recommend you speak to your financial adviser.

If you don't have an adviser, you can find one below:

Prudential Financial Planning

We have a team of advisers across the UK. You can talk to us by video call, giving you a flexible, safe and convienient way to meet whenever you want. Or if you'd prefer, we can simply chat over the phone – whatever suits you best.

We offer a restricted advice service.

Book an appointment

Unbiased

For independent advice you can visit Unbiased who can help you find an adviser in your local area. Many advisers will be able to meet you through a video meeting or a call, during these times. 

 

Visit Unbiased