Prudential Endowment Savings

Your endowment policy is a life insurance contract designed to pay a lump sum after a specified term (on its 'maturity') or on earlier death.

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Manage your policies online with MyPru

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Endowments can be used as a savings vehicle to provide a lump sum to fund a specific event in the future or more commonly, used for endowment mortgages to pay off interest only mortgages at maturity or earlier death.

How can I find the value of my policy?

If you are still paying premiums of your policy, each year you will receive an annual bonus statement which will tell you how your policy is performing. If you want to find out the current value of your policy, please contact us via the contact options below.

How will I know if my policy will meet the target amount?

We send you an annual bonus statement that details the performance of your policy. If you are a mortgage endowment customer you will also receive a yearly review letter which tells you whether the policy is on track to meet its target amount. These letters are colour coded red, amber and green.

  • Green - your policy is on track to meet its target amount at maturity.
  • Amber - your policy is at significant risk of not meeting its target amount at maturity.
  • Red - there is a high risk that your policy will not reach its target amount at maturity.

What if my policy has a shortfall?

If the value of your fund is less than the sum required to meet and repay the target amount, you will need to make up the difference from other sources.

Alternative mortgage arrangements include, switching to a repayment mortgage, starting an additional savings plan or extending or increasing premiums on your existing plan where permitted.

The Money Advice Service has produced a guide to help people who may be facing a financial shortfall. You can request a copy of this guide by calling the Money Advice Service helpline on 0300 500 5000 or by visiting

Please note, we can't control what's shown on any other websites.

What you may be looking to do:

  • Take some or all of your money from your plan.
  • Stop paying money into your plan.
  • Change the amount of life cover or the term of your plan.
  • Change the funds your plan's invested in.

If you're considering any of these, please look at the links at the bottom of this page.

Remember, if you're thinking of making changes to your plan, including adding more money, it's really important you speak to a financial adviser. They can help you understand if what you want to do is right for you and your aims and circumstances, that may have changed since you took your plan out. They'll be responsible for the advice they give and you'll also have protection from the Financial Ombudsman Service.

Regardless of whether you’ve taken advice, you can refer any matter to the Financial Ombudsman Service for consideration should you feel that you haven't been treated fairly, or for any other aspect under the Financial Ombudsman Services remit.

Can I cash in my policy?

Yes, but before you think about cashing in your plan, please take time to read this leaflet as you may wish to consider some of the other choices available to you.

You should expect it to take from four to six weeks to complete. You could be liable to income tax on any gain you make, whether you decide to cash in your plan or trade it (see below). 

Trading your plan

You may be able to sell your plan on the second-hand plan market. It will take you longer to sell your plan than surrendering it with us. Once sold, any plan benefits due would be payable to the new owner. Not all plans are suitable for trading but those that are could be sold for more than the cash in value.

You can find out more about whether your plan can be traded through market makers. Market makers sell suitable plans to new owners who buy second hand plans as an investment.

You can find a variety of different buyers through typical media sources such as the press, internet, television and telephone directories. Financial Advisers should also be able to provide help in accessing the market.
If you do decide to sell, someone else will own your plan and its benefits.

  • Once you sell your plan, you stop making payments and receive the agreed sale amount from the market maker.
  • The life assured on the plan remains unchanged – when it pays out, the benefits will be paid to the new owner arranging the sale will take slightly longer than it would to complete a surrender request with us. You should expect it to take from four to six weeks to complete. You could be liable to income tax on any gain you make, whether you decide to trade or cash in your plan.

Review your Prudential Endowment Savings plan

By accessing MyPru, our secure online portal, you may be able to manage your enquiry yourself or alternately send us a secure email to deal with your query.

Within MyPru you can check the value of your policy, change personal details, view key documents and send us secure messages.

If you have not registered for MyPru registration only takes a few minutes, remember to have your policy number to hand - register for MyPru.

Alternatively you can call us on 0345 640 2000 (Mon-Fri 8am-6pm), We might record your call to make sure our service is up to standard. Or write to Prudential, Lancing, BN15 8GB quoting your policy number. Or you can send us a secure email, we want to make sure we keep your information private so please don't send us any personal details.

We send you a statement each year, but you can also access an up-to date valuation at any time on MyPru.