Life policies - Industrial Branch

Industrial Branch (IB) products were written between 1854 and 1994 and may be identified by their policy number, which is usually nine digits long.

The business was sold by agents who would visit each customer at their home and collect premiums in cash. These policies were designed to pay out a lump sum on death if the policy was a whole life plan, or on maturity or earlier death, if it was an endowment plan.

We understand that over time, policyholders may have misplaced their policy document or forgotten about it when moving house. If you believe you have an old life policy, which used to be paid ''at the door'' call Prudential on 0345 640 4000 lines are open Monday till Friday 8am till 6pm. We might record your call for training and quality purposes. To find out more about how we use your personal data please see our Data Privacy Notice.

If you have a policy number

If you have a policy number, we will also need answers to the following:

  • When and where was the policy taken out?
  • When and where was the last premium paid?
  • Date of Birth of Life Assured.
  • Full name, including Maiden surname of Life Assured.

If you are unable to provide full details, it may be difficult for us to trace the policy as our records are numerically based.

For all other policies

For all other policies and if you do not have a policy number to hand please call us on 0800 000 000*, this is a general line that will direct you to the correct department. You can write to us at Prudential, Customer Service Centre, Lancing, BN15 8GB. Alternatively send us a secure email.

*Calls may be monitored or recorded for quality and security purposes. Lines are open Monday to Friday 8am to 6pm.