Prudential Personal Pension

Your Prudential Personal Pension is designed to help you save towards your retirement. It offers tax-efficient and flexible investments options.

By logging in or registering for our Online Service you'll be able to view important information about your pension, download your annual statement, and update your personal details.

We recommend you get financial advice to help you make decisions about your pension savings and your retirement options. The value of your investment can go down as well as up, and you may not get back what you put in.

Register for our Online Service

Registering for our Online Service is easy and only takes five minutes. You'll need your policy number, postcode and date of birth. Your policy number will be on any letter we've sent you.

Once registered, you'll be able to use the service straight away, at a time that suits you. Register now

What would you like to do?

Register or log in to our Online Service to get a copy of your annual statement and your current pension value.

Register or login to our Online Service to send us a secure message with your new UK/foreign bank or building society details.

Register or log in to our Online Service to update your address details quickly and easily.

To change your name, we’ll need a signed letter from you with details of your previous name and your new name. We’ll also need one of the following original documents: a Marriage Certificate, Civil Partnership Certificate, Decree Absolute or a Deed Poll.

Please send the letter, including your policy number, to Prudential, Lancing, BN15 8GB.

We'll return your document to you straight away.

We recommend that you carefully consider your options, including your tax position, before accessing your pension savings. Taking money out is a big decision and one that’s best made with an adviser.

If you don't have a financial adviser you can find one at unbiased.co.uk.

You may be able to top up your pension, but to confirm this you'll need to contact us.

We recommend you get financial advice to help you make decisions about your pension savings and your retirement options. If you don't have a financial adviser you can find one at unbiased.co.uk.

We'll let you know your options six months before your retirement date.

Your financial adviser is best placed to help you understand what retirement options are right for you.

If you don't have a financial adviser you can find one at unbiased.co.uk.

You can pause, stop or change your payments into your pension. After you've stopped payments you'll be able to restart payments.

We recommend you get financial advice to help you make decisions about your pension savings and your retirement goals.

To discuss your options, please contact us

You'll be able to nominate a beneficiary by completing and posting us the beneficiary nomination form.

You're able to change the investments and funds that you're currently invested in. The Fund Guide and With-Profits Plan guide have more information about your funds and how they are managed.

We always recommend you speak to your adviser before making any changes to your investment. If you don't have a financial adviser you can find one at unbiased.co.uk.

You'll be able to check the funds you're invested in on your annual statement, that's available through our Online Service.

You can also find out more about the funds in the Fund Guide.

No, you won't be charged for changes to funds.

The charges that apply to your policy are detailed in your annual statement and the Fund Guide.

Yes, you can transfer your pension to another provider. 

Transferring your pension is a big decision. We recommend you get financial advice to help you make decisions about your pension savings and your retirement options.

Alternatively you can contact us about transferring your pension.

Review and manage your plan online

You can log into our Online Service to check the value of your policy, change your personal information and preferences, view important documents and send us secure messages. You'll be able to see which products you can manage online and do what you need to quickly and easily.

Online Service

Need more help?

If you can’t find the answer you’re looking for here or in our Online Service, we’re here to help. Visit the contact us page to find the team that can help with your product query. We're available Monday to Friday, except public holidays.