Prudential Personal Pension

Your Prudential Personal Pension offers a tax-efficient, and flexible way to help save towards your retirement.

If you have any additional questions that have not been covered please contact us using the details at the bottom. If you have any changes to be made, please refer to the "What you would like to do" section at the bottom.

If you have multiple pensions and having trouble trying to locate them, can help you locate any lost pensions with a simple step-by-step process. Please visit

Read about the features of your Prudential Personal Pension

The Prudential Personal Pension qualifies for tax relief, just like other pension plan. You can take a tax-free cash lump sum on retirement if you like. Read more about tax benefits here.

*The above is based on our understanding of current taxation, legislation and HM Revenue & Customs practice, all of which are subject to change without notice. Because tax rules can change, the impact of taxation (and any tax relief) depends on your circumstances.

You can increase, decrease, stop or start payments at any time without cost. Please note that charges will continue to be deducted from you plan, also any changes to you contributions will impact on your benefits at retirement.

(Annual charges are currently about 1% of the total fund, depending on the funds you choose, and may vary in the future)

Your pension contributions can be invested in a choice of funds. The funds available at the time of investment may vary. Please note the value of your investment can go down as well as up and you may not get back what you put in. You can find more information about this on our Fund Guide, please click here to access this.

A Market Value Reduction may apply for investments in the With-Profits Fund, this will reduce the value of your fund.

Rather than you making decisions about when to move to lower risk investments, your money can automatically be moved to less risky investments as you approach your intended retirement date.

Review your Prudential Personal Pension

Please speak to your financial adviser

To update your name or address details, please contact us on the details provided at the bottom of this page, or alternatively you can send us a secure message on-line anytime.

Call us on the details stated at the bottom of this page for further information, after which you can download the restarting payments form.

By accessing our secure online portal, you may be able to manage your enquiry yourself.

Through our online service you can check the value of your policy, change personal details, view key documents online and send us secure messages.

If you have not yet registered for MyPru registration only takes a few minutes, remember to have your policy number to hand - register now.

Alternatively you can call us on the details stated below.

If you're thinking of making changes to your plan, or paying more money into a pension, it's really important you speak to a financial adviser. They can help you understand if what you want to do is right for you and your aims and circumstances, that may have changed since you took your plan out. They'll be responsible for the advice they give and you'll also have protection from the Financial Ombudsman Service.

Regardless of whether you’ve taken advice, you can refer any matter to the Financial Ombudsman Service for consideration should you feel that you haven't been treated fairly, or for any other aspect under the Financial Ombudsman Services remit.

Contact us

0345 640 2000
Monday to Friday, 8am - 6pm
Write to us - Prudential, Lancing, BN15 8GB

We might record your call for training and quality purposes. To find out more about how we use your personal data please see our Data Privacy Notice.