Prudential Guaranteed Pension Annuity FAQs
Thanks for choosing us to provide your annuity - you're alongside more than one million people around the UK who also have their annuity with us.
This will depend on the choices you made such as:
- Your annuity start date
- When you wish to be paid (monthly, quarterly, half yearly or yearly)
- Whether you are paid in advance or in arrears
Further information on this can be found in your quote or plan documents.
If you weren’t expecting your income to change, it could be due to a change in tax code or in gross payment amount. If you have any questions about tax, please contact HM Revenue & Customs on 0300 200 3300 (from the UK) or +44 135 535 9022 (if calling from abroad). We will only write to let you know if the payment amount changes by more than £10.00. Please note that you may receive a notification letter before your payment date.
If you have an annuity that increases at a fixed rate or in line with the Retail Price Index (RPI), we review your income each year and may change it on your policy anniversary. Further information on this is available in the Key Features of the Prudential Guaranteed Pension Annuity document.
No. You can't change your Guaranteed Pension Annuity to an Income Choice Annuity.
What you might be looking to do:
If you have a query or question that is not covered in the information provided then please contact us and we will be happy to help.
How to get in touch with us
We recommend that you contact your adviser in the first instance. If you don't have one, please contact us. You will need your annuity reference number to hand when contacting us.
By accessing MyPru, our secure online portal, you may be able to manage your product enquiry yourself or alternatively send us a secure email to deal with your product query.
Within MyPru you can check the value of your policy, change bank details, change personal details, view key documents online and send us secure messages.
If you have not yet registered for MyPru registration only takes a few minutes - register for MyPru.
or +44 118 964 5024 if phoning from abroad
Our lines are open 8:30am-6pm, Monday to Friday.
Calls may be recorded for security and quality purposes.
Write to us
Prudential Customer Services