Prudential Guaranteed Pension Annuity FAQs

Thank you for choosing us to provide your income. Whether it's directly from us or on behalf of your pension scheme, you're joining over 1 million others around the UK that receive their income from us.

This will depend on the three important choices that you've made:

  • Your annuity start date
  • How often you chose to be paid (monthly, quarterly, half yearly or yearly)
  • If your payments are paid in advance or arrears.

More information on this can be found in your quote or plan documents.

If you weren’t expecting your income to change, it could be due to a change in tax code or in gross payment amount. If you have any questions about tax, please contact HM Revenue & Customs on 0300 200 3300 (from the UK) or +44 135 535 9022 (if calling from abroad). We'll only write to let you know if the payment amount changes by more than £10.00. Please note that you may receive a notification letter before your payment date.

If you have an annuity that increases at a fixed rate or in line with the Retail Price Index (RPI), we review your income each year and may change it on your policy anniversary. Further information on this is available in the Key Features of the Prudential Guaranteed Pension Annuity document.

No. You can't change your Guaranteed Pension Annuity to an Income Choice Annuity.

What you might be looking to do:

If you have a query or question that isn't covered in the information provided then please contact us and we'll be happy to help.

Contact us

How to get in touch with us

We recommend that you contact your adviser in the first instance. If you don't have one, please contact us. You'll need your annuity reference number to hand when contacting us.

MyPru

By accessing MyPru, our secure online portal, you may be able to manage your product enquiry yourself or alternatively send us a secure email to deal with your product query.

Within MyPru you can check the value of your policy, change bank details, change personal details, view key documents online and send us secure messages.

If you've not yet registered for MyPru registration only takes a few minutes - register for MyPru.

Call us

0345 640 0000 0345 640 0000

or +44 118 964 5024 if phoning from abroad

Our lines are open 8:30am-6pm, Monday to Friday.

We might record your call for training and quality purposes.

Write to us

Prudential Customer Services
Lancing
BN15 8GB