Prudential Retirement Account
Your Prudential Retirement Account is designed to help you save towards and take an income in your retirement. It offers a wide range of investments options.
By logging in or registering for our Online Service you'll be able to view important information about your pension, download your annual statement, and update your personal details.
We recommend you get financial advice to help you make decisions about your pension savings and your retirement options.
The value of your investment can go down as well as up, and you may not get back what you put in.
Register for our Online Service
Registering for our Online Service is easy and only takes five minutes. You'll need your policy number, postcode and date of birth. Your policy number will be on any letter we've sent you.
Once registered, you'll be able to use the service straight away, at a time that suits you. Register now.
What would you like to do?
To change your name, we’ll need a signed letter from you with details of your previous name and your new name. We’ll also need one of the following original documents: a Marriage Certificate, Civil Partnership Certificate, Decree Absolute, Final Order or a Deed Poll.
Please send the letter, including your policy number, to Prudential, Lancing, BN15 8GB.
We'll return your document to you straight away.
We recommend that you carefully consider your options, including your tax position, before accessing your pension savings. Taking money out is a big decision and one that’s best made with an adviser.
If you don't have a financial adviser you can find one at unbiased.co.uk.
You may be able to top up your pension, but to confirm this you'll need to contact us. We can only accept transfers from another pension scheme if you have received a recommendation from your adviser to proceed with the transfer.
We recommend you get financial advice to help you make decisions about your pension savings and your retirement options. If you don't have a financial adviser you can find one at unbiased.co.uk
We’ll let you know your options from when you are aged 50 until you have taken all of your benefits.
Your financial adviser is best placed to help you understand what retirement options are right for you.
If you don't have a financial adviser you can find one at unbiased.co.uk.
You may be able to pause, stop or change your payments into your pension, but it's important to understand the impact of these changes to your savings goals.
We recommend you get financial advice to help you make decisions about your pension savings and your retirement goals.
To discuss your options, please contact us.
You'll be able to nominate a beneficiary by completing and sending us the beneficiary nomination form. To get a copy of the relevant form, please contact us. You can also opt to nominate beneficiaries online.
You're able to change the investments and funds that you're currently invested in. The Fund Guide, Key Investor Information Documents (KIID) and Fund Prospectuses provide more information about the funds you can invest in. You will need to select "Documents" in order to view the KIID. The fund Prospectus can be found on the relevant fund managers website.
You can also find more information in the With-Profits Plan guides for managing the fund - PruFund (Pricing Series E) and PruFund (Pricing Series D) ranges of funds.
We always recommend you speak to your adviser before making any changes to your investment.
If you don't have a financial adviser you can find one at unbiased.co.uk.
You'll be able to check the funds you're invested in on your annual statement, that's available through our Online Service.
You have the option of investing in the PruFund range and a wide range of Open Ended Investment Company (OEICs) funds. You can also put your money in other types of external investments. For example, direct share holdings, investment trusts and other exchange traded investments. To do this you will need to enter into an agreement with a company called Stocktrade.
Your financial adviser can explain your options and can recommend the best approach for your situation. The value of your investment can go down as well as up and you may not get back the amount you originally invested.
There's no charges for changes to PruFund Funds or OEIC's. If you're invested in external funds through Stocktrade you may be charged an amount for each transaction.
The charges that apply to your policy are detailed in your annual statement. Further details about our product charges can be found in your Key Features Document.
Yes, you're able to transfer pensions from other providers into this pension.
Please speak to the provider of your other pension before you do this. You may lose important guarantees and benefits, there may also be additional charges that will apply.
We can only accept transfers from another pension scheme if you have received a recommendation from your adviser to proceed with the transfer.
Yes, you can transfer your pension to another provider. Transferring your pension is a big decision. We recommend you get financial advice to help you make decisions about your pension savings and your retirement options.
Alternatively you can contact us about transferring you pension.
Need more help?
If you can’t find the answer you’re looking for here or in our Online Service, we’re here to help. Visit the contact us page to find the team that can help with your product query. We're available Monday to Friday, except public holidays.
© Prudential 2023
"Prudential" is a trading name of Prudential Distribution Limited. Prudential Distribution Limited is registered in Scotland. Registered Office at 5 Central Way, Kildean Business Park, Stirling, FK8 1FT. Registered number SC212640. Authorised and regulated by the Financial Conduct Authority. Prudential Distribution Limited is part of the same corporate group as the Prudential Assurance Company Limited. The Prudential Assurance Company Limited and Prudential Distribution Limited are direct/indirect subsidiaries of M&G plc which is a holding company registered in England and Wales with registered number 11444019 and registered office at 10 Fenchurch Avenue, London EC3M 5AG, some of whose subsidiaries are authorised and regulated, as applicable, by the Prudential Regulation Authority and the Financial Conduct Authority. These companies are not affiliated in any manner with Prudential Financial, Inc, a company whose principal place of business is in the United States of America or Prudential plc, an international group incorporated in the United Kingdom.