Servicing update

Customer update on servicing

We’re sorry if you’re experiencing delays trying to speak to us. At certain times our phone lines can be very busy so please bear with us. This is not the service we want to provide you, and we’re working to improve this position.

Did you know that for most of our products you can manage your policy online? If you’re not registered yet, it’s easy and only takes five minutes – all you need is your policy number. A small number of products are not available online, and these are listed on the registration page. Please check your product is available before registering.

Your online service

During these times you might prefer to use our online services. You can use these to check the value of your policy and get other information about your plan.

It’s important to get financial advice

It’s more important than ever to get financial advice. If you’re worried, or thinking of making changes to your pensions or investments, we recommend you speak to your financial adviser.

If you don't have an adviser, you can find one below:

M&G Wealth Advice Limited

We have a team of advisers across the UK. You can talk to us by video call, giving you a flexible, safe and convenient way to meet whenever you want. Or if you'd prefer, we can simply chat over the phone – whatever suits you best.

We offer a restricted advice service.

Book an appointment


For independent advice you can visit Unbiased who can help you find an adviser in your local area. Many advisers will be able to meet you through a video meeting or a call, during these times. 


Visit Unbiased