What will happen once I have notified you of a death?

What happens once I have notified you? 

Once you have notified us of a death online, over the phone or by post along with some initial information, our bereavement team will contact you. They will do this either in writing or by phone and will let you know if we require any further documentation.

Covid-19 restrictions may be impacting our mail at the moment, so you might find anything you post to us, or us to you, takes a bit longer to arrive.

Our dedicated Covid-19 hub has the latest information and news on this.

If you notify us online, you will receive an email confirmation from us. If this does not arrive within 24hours, please contact us on 0800 000 000 - lines are open 8am-6pm Mon-Fri.

Information we may ask for 

To be able to deal with your case, we may need to ask for more information. This could be documentation or other details that were not available at the point of notification to us. This can vary by individual case. 

The types of information we could request include: death certificate, marriage certificate, birth certificate, grant of probate and other forms of ID, as well as some other documents.

We can advise you where to obtain this information as well as explain what they are. 

When will I receive any funds?

We aim to payout any available funds as quickly as possible. As each case is individual, we will provide you with an expected timeline once you have made contact with us.

How will I receive any funds?

We will follow your instruction on how you would like to receive the funds in whichever method you see fit. You can choose to have the money directed into an allocated account or reinvest your funds elsewhere.

Let us know

If you need to notify us of the death of a policy holder you can do some online or by calling us.

Our guides

We have some other guides you may find useful through this time.

Talk to someone

If you need to speak to someone who understands.

Practical help

If you need more help with financial questions.