ISA FAQs

When applying for the Prudential ISA, it’s important that you take the time to read and fully understand how the Prudential ISA works.

If you are 18 years of age or older and meet the HMRC UK residency rules for tax purposes you can invest. If you are unsure whether you meet these rules, please refer to the HMRC website.

The 2017/18 annual limit for new investment into a Stocks and Shares ISA is £20,000 for a single tax year.

You can open a Prudential ISA with as little as £50 per month per fund or a £500 lump sum per fund. You can stop, restart, increase or reduce payments whenever you like.

You can invest your annual ISA subscription across any type of ISA (Stocks and Shares ISA, Cash ISA and Innovative Finance ISA) but you can't invest in more than 1 type of ISA in any one tax year.

The annual management charge of each PruFund fund is 1.35%, which is taken by deducting units of the appropriate PruFund fund each month.

There is a 30 day cancellation period for each lump sum, transfer and for the first regular payment which runs from when you receive the cancellation notice. If you cancel during this period, you will get back what you invested. If you cancel a transfer, Capita Financial Investments Limited will attempt to return the transfer amount to the previous ISA manager but if that is not possible Capita Financial Investments Limited will return to you the transfer value.

You can access your money at any time through the ISA plan manager, Capita Financial Investments Limited, no exit penalties apply. You can make full, partial or regular withdrawals. The minimum withdrawal for regular and partial withdrawals is £50 and you must leave at least £500 in each fund. Regular withdrawals can be taken on a monthly, quarterly, half yearly or annual basis, subject to limits. They can be taken on either the 5th or 20th of each month.

With a Cash ISA, all your money will be invested in cash - a bit like a savings account with a bank or building society. Prudential do not offer a Cash ISA. With a Stocks and Shares ISA, your money will be invested in a range of assets depending on the fund you choose.

Transferring your existing Cash or Stocks and Shares ISA is a simple process that we can arrange for you. For more information, please refer to our transfer page.

Capita Financial Investments Limited is the ISA plan manager. They are responsible for all regulatory and legal aspects of the ISA and the provision of all customer services, including issuing contract notes, statements and other post-sales communications.

An email address is required to apply for this product. If you do not have an email address you can create a new account free of charge through providers such as hotmail, gmail, bt, etc.

We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the Scheme if we cannot meet our obligations in relation to the Policy within the Prudential ISA. For more information please see the ISA terms and conditions.

If you would like to close your Prudential ISA please contact Capita Financial Investments Limited, the ISA plan manager on 0344 335 8969.

To make changes to your existing Prudential ISA, make an additional lump sum investment, transfer an existing ISA, or set up a new regular monthly investment, please view our Existing customers page.

The Policy is a life insurance policy issued by Prudential Assurance Company limited and is the means by which the PruFund funds can be made available in the ISA. For more information about the Policy see the Key Features of the Policy within the Prudential ISA and the Master Insurance Agreement.

Get in touch

Talk to us

If you are new to the Prudential ISA and would like to talk to us about the information on our website, please call:

0800 640 9110

9:00am - 6:00pm, Monday to Friday

Existing Prudential ISA customer

If you would like to talk about an on-going application or are an existing Prudential ISA customer and would like more information on your Prudential ISA plan, please call Capita Financial Investments Limited:

0344 335 8969

8:30am - 5:30pm, Monday to Friday