Approaching retirement with a Prudential pension

Here you'll find important information you'll receive if you have a pension product with us.

Our Online Service makes it easy and convenient to see and service your pension plan at a time that suits you. Once registered, you'll be able to check the value of your plan, view important documents, send us secure messages and change your personal information and preferences. Registration is easy and only takes five minutes – all you need is your policy number.

Please check if your products are available for online services as some products are not currently available to view.

We'll get in touch with you

If you have a pension with Prudential, you’ll start to receive information packs from us as you get close to your 50th birthday, then every 5 years after until you reach your Selected Retirement Date. These will be issued around 4-10 weeks before each age milestone.

You’ll also receive a pack just before your chosen retirement age, whenever you request a quote or anytime you choose to take money out of your pension.

Age 50

Receive information letter

Age 55 (and every 5 years thereafter)

Receive first Options Pack

4 - 6 months before Selected Retirement Date

Receive Options Pack based on Selected Retirement Date

6 weeks before Selected Retirement Date

Receive reminder pack

Age 75

Receive retirement options letter and reminder

Quote / Retirement Options Pack

(available on request from age 55)

Just because you can access your savings from age 55, doesn’t mean you need to, but you should consider the options available to you and what suits your individual needs.

The age you can access your pension pot is to increase to age 57 from 2028, and will affect anyone aged 47 and under.

Important things to think about when considering your options

Choosing what to do with your pension is a big decision and we always recommend speaking to a financial adviser before deciding what’s right for you.

We recommend you use Pension Wise, a free impartial guidance service offered by the Government to help you understand your options at retirement. You can find out more at or call 0800 280 8880 to book a telephone or face to face appointment.

For more information about your choices for accessing your pension please see our section on your options at retirement.

Calculators and tools to help you plan

We have a number of useful calculators and tools to help you understand how the different options could impact your retirement income, how long your money could last and how tax might affect your income.


Need more help?

Money Advice Service

Find an independent financial adviser in your area to help you in your future pension planning.

and enter your postcode.


Pension wise logo

We recommend you use Pension Wise, a free impartial guidance service from the government to help you understand your options at retirement.

Visit or call 0300 330 1001 to book a phone or face-to-face appointment.

Money Advice Service

Visit to find out more information on tax rules and legislation which may affect you and your pension plans.