Customer update on servicing
Our servicing teams are extremely busy and we’re aware some customers are experiencing lengthy delays. We apologise for any inconvenience this may be causing. This is not the service we want to provide. Please be assured, we’re actively working to resolve this position as soon as we can.
There are other ways to get information about your policy. For most of our products, you can manage your policy online by logging in or registering for your Online Service. Registration is easy and only takes five minutes – all you need is your policy number. There are a small number of products not currently available online, and these are listed on the registration page.
Prudential AVC schemes
In addition to your workplace pension, your employer might offer an Additional Voluntary Contribution (AVC) scheme through Prudential. For more information, please visit your scheme's website. Alternatively, you can call us on 0345 600 0383. Lines are open Monday-Friday, 8.30am – 6pm. We might record your call for training and quality purposes. To find out more about how we use your personal data please see our Data Privacy Notice.
Common questions about workplace pensions
Your employer will need to automatically enrol you into a workplace pension scheme if you:
- Are not already opted into another company pension scheme, which at least meets the auto-enrolment minimum requirements.
- Are aged between 22 and State Pension age.
- Earn more than £10,000.
- Work in the UK.
If your employer's scheme is set up under trust, the trustees have a duty to monitor the scheme, including checking that it is value for money. To find out more about this, you should contact the trustees of your employer's scheme.
Or if your employer's scheme is a workplace pension, since 6 April 2015, your pension provider must set up an Independent Governance Committee (IGC). Like trustees, an IGC has a duty to monitor the scheme, including also checking that it offers value for money. Find out more about our Prudential IGC.
Chances are, you will have heard 'workplace pensions' mentioned in the media, which all employers legally have to set up for their employees over the next few years. This process is called 'automatic or auto-enrolment' and millions of people already now have one of these types of pension.
Prudential Corporate Pension Trustee Limited (PCPTL) is a corporate trustee company and acts as trustee for some employer's schemes. Your scheme literature will let you know if this is the case for your employer's scheme. Find out more about PCPTL.
Manage your Prudential plan online by registering and logging into your Online Service.
Or, if you are a member of a Premier Group Pension you can access information on your plan.
If you're thinking about changing the amount you pay into your pension plan, we'll be happy to help. It's important to understand all your options, and the effect of any changes you make. There are a few things you should think about before you make any decisions.
If you have any questions, or need any help understanding your options, just call us on 0345 600 0383. Lines are open 8:30am to 6pm, Monday to Friday.
Where can I learn more?
Prudential Independent Governance Committee
The Independent Governance Committee (IGC) is in place to ensure we offer our customers value for money. They represent your interests by watching over what we do, and how we do it.
Prudential Corporate Pensions Trustee Ltd
Prudential Corporate Pensions Trustee Limited (PCPTL) has a duty to monitor the scheme for which it is trustee. To ensure it acts in it's members' best interests.