Clare Bousfield

Chief Executive

M&G Prudential extends strategic partnership with Tata Consultancy Services, to further enhance service for UK customers

12 June 2018

M&G Prudential, the UK and European savings and investments business of Prudential plc, is to further enhance service for its UK savings and retirement customers by extending its strategic partnership with Tata Consultancy Services (TCS) through its FCA regulated subsidiary, Diligenta.

Around 400 permanent roles at Prudential sites across the UK are expected to transfer under the TUPE arrangements to Diligenta. This is in addition to the transfer of 180 full-time roles from Prudential to TCS announced in January 2018 when the strategic partnership was originally unveiled.

Clare Bousfield, Chief Executive, Prudential UK, said: “As we move towards an independent M&G Prudential we continue to transform our business to keep pace with the needs of our customers. This requires us to simplify how we do things and make sure that the people who have been central to our success in servicing our customers have access to tried and tested expertise, modern systems and processes to deliver better outcomes and experiences in the future.

“We have a partner with strong digital credentials and a reputation for achieving change quickly and safely and are confident that extending our strategic partnership is the right thing to do. Our customers will benefit from a better experience, digitally enhanced systems, tools and service, while colleagues will join a rapidly growing business and have access to many opportunities that being part of a world leading IT services company can deliver.”

Under the plan to extend the strategic partnership the administration of a further 1.8 million Prudential life and pensions contracts will be managed on the TCS BFSI digital platform, powered by TCS BaNCS.

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