Our Policy

Prudential is committed to providing a website that is accessible for all our customers. We are currently working hard to make our site more accessible to all user groups and have invested in consultancy with a specialist company to understand how best to do this.

We have implemented the following accessibility features on this website to make it easier to use, including for people with disabilities.

PDF Documents

To read PDF documents you will need Adobe reader software. Download Adobe Reader.

All our PDFs are currently made using Adobe Acrobat CC 2015 software. We are currently looking to upgrade this software so that our PDFs have more accessibility features. In the meantime, please use the accessibility tools provided by Adobe to help you read PDF content. To find out more about these tools, please see Adobe Accessibility tools.

Pop-up windows

Pop-up windows are used throughout the site for help windows, PDF files and some online tools. We are in the process of adding alternative text to all pop-up windows on the site to warn you that an item will open in a new window when you click on the link.


We have tried to use meaningful terms for link names instead of the term 'click here' so you know where a link will take you when using devices or software designed to assist people with disabilities, without the need to click on it.


All images contain alternative text tags which describe the content of the image for those using devices or software designed to assist people with disabilities.


Javascripts are small programmes built into web pages to add extra features such as form validation and is used in certain areas of the site, especially the secure areas. Most browsers support JavaScript, however if yours does not, you will not be able to access certain interactive areas of the site like some online tools such as calculators.