Existing customer looking to change your AVC contributions?
New customer looking to apply?

Customer update on servicing
Our servicing teams remain busy and we're aware some customers are experiencing delays when contacting us. We apologise for any inconvenience this may be causing. This is not the service we want to provide. Please be assured, we're actively working to resolve this position as soon as we can.
There are other ways to get information about your policy. For most of our products, you can manage your policy online by logging in or registering for your Online Service. Registration is easy and only takes five minutes - all you need is your policy number. There are a small number of products not currently available online, and these are listed on the registration page.
How often do you check your Additional Voluntary Contribution (AVC) value?
Whatever you want to do when you stop working, make sure you’re on track to secure the kind of lifestyle you want later in life.
Give yourself a reminder of how AVCs could help you. We cover the basics and all the important details too. Don't forget though, an AVC plan is separate to your pension plan. So before you change your AVC contributions, check your payslip to see if you have an AVC plan set up.
AVCs are investments and the value of your fund can go down as well as up, so you might get back less than you put in.
An important update on Covid-19 and your investments – please read
Here’s some Frequently Asked Questions about the impact of Covid-19 for our customers – please read
Default
(if available)
If you’d rather not make your own investment choices this option could be for you. If your scheme offers a default investment fund, this may be a single fund or a lifestyle option.
Lifestyle strategy
(if available)
A ready-made investment strategy managed by us, for you. There are different lifestyle options to choose from to suit your retirement plans, but all aim to protect the value of your investment from large fluctuations as you approach retirement.
Manage your own
If you’re comfortable choosing your own funds, you can choose up to 10 from the risk rated funds available. This could be a good choice if you’re happy being in charge of your investments and fully understand the risks involved.
2. Find out more to help you decide
- It's important you understand these options so that you're invested in a way that suits your retirement plans. Review your current investment choice, and if you’d like to change it, check your Fund Guide and watch our ‘Understanding your investment options’ video for more information. Or if you want information on a particular fund, click on the fund name in your Fund Guide to go to the fund factsheet.
- These options aren’t a recommendation from Prudential. If you’re still unsure, you should speak to your financial adviser if you have one. If you don't have one, you can search for an independent financial adviser in your area by visiting unbiased.co.uk.
Choose your Fund Guide
- Bedfordshire Pension Fund Berkshire Pension Fund Bexley Council Buckinghamshire County Council Cambridgeshire County Council Pension Fund Cardiff & Vale of Glamorgan Pension Fund City and County of Swansea Pension Fund City of London Pension Fund Clwyd Pension Fund Croydon Council Pension Fund Cumbria Pension Scheme Derbyshire County Council Pension Fund Devon County Council Pension Fund Dorset County Council Pension Fund Durham County Council Pension Fund Dyfed Pension Fund East Riding Pension Fund East Sussex County Council Pension Fund Environment Agency Active Pension Fund Essex County Council Pension Fund Falkirk Council Pension Fund Fife Council Pension Fund Gloucestershire County Council Pension Fund Greater Manchester Pension Fund Hampshire Pension Fund Highland Council Pension Fund Isle Of Wight Council Pension Fund Kent County Council Pension Fund Lancashire County Pension Scheme Leicestershire County Council Pension Fund Lincolnshire County Council Pension Fund London Borough Of Barking & Dagenham Pension Fund London Borough of Barnet Pension Fund London Borough of Brent Pension Fund London Borough of Camden Pension Fund London Borough of Enfield Pension Fund London Borough of Hackney Pension Fund London Borough of Haringey Pension Fund London Borough of Harrow Pension Fund London Borough Of Havering Pension Fund London Borough Of Hillingdon Pension Fund London Borough of Islington Pension Fund London Borough of Lambeth Pension Fund London Borough Of Merton Pension Fund London Borough Of Wandsworth Pension Fund London Pensions Fund Authority Lothian Pension Fund Merseyside Pension Fund Norfolk County Council Pension Fund North East Scotland Pension Fund North Yorkshire County Council Pension Fund Northamptonshire County Council Pension Fund Northern Ireland Local Government Pension Scheme Nottinghamshire County Council Pension Fund Orkney Islands Council Pension Funds Oxfordshire County Council Pension Fund Powys County Council Pension Fund Rhondda Cynon Taff Pension Fund Royal Borough of Kensington & Chelsea Pension Fund Shetland Islands Council Pension Fund Shropshire County Pension Fund Somerset County Pension Fund South Yorkshire Pension Fund Strathclyde Pension Fund Surrey County Council Pension Fund Tayside Pension Fund Teesside Pension Fund Tyne & Wear Pension Fund West Midlands Pension Fund West Yorkshire Pension Fund Wiltshire Pension Fund
3. How you’re currently invested
- How you're invested is up to you. You can change your investment option at any time using our online service.
AVCs are investments and the value of your fund can go down as well as up, so you might get back less than you put in.
- bullet check your plan value
- bullet see how your funds are performing
- bullet monitor your contributions and transactions
- bullet change (increase, decrease or restart) your AVC contribution (if you have an AVC plan set up)
- bullet change your selected retirement age
- bullet change your personal and employer details
- bullet contact us securely.
Registering also means going paperless, though there are some documents not available online yet, so we’ll continue to send you those in the post while we work on expanding our online documents.
Login now for our online service.
Before you change your AVC contributions
It takes approximately 15 minutes to change your AVC contributions online.
To change your contributions, you'll need
- bullet your payslip and
- bullet to register and/or login for our online service.
You'll need to call us if
- bullet you're a local councillor.
You need to read the documents below before you change your AVC contributions. They have important information about the charges, costs, risks and benefits of the product and the funds to help you make a decision.
To download and save and/or print these documents for future reference, you should ensure that you have a PDF file reader program installed - Adobe has a free reader.
Ready to change your AVC contributions?
Our online form is secure. Once you start this application, any data you enter will be temporarily stored by Prudential and its business partners. The data will be deleted if you don't submit the form.
If JavaScript has been disabled within your browser, the content and functionality of the online form might be limited or unavailable. Read instructions for enabling JavaScript. We'd also recommend you upgrade to the latest version of your internet browser for an optimal experience.
Once you've changed your AVC contributions, you’ll receive a confirmation email. Remember you can go online to manage your AVC contributions.
Additional support
For general enquiries about your existing AVC plan, call our support team on
Lines are open Monday – Friday, 8.30am – 6.00pm.
You can also send us a secure message once you register for our online service