Current scams and fraud
Like many firms we’ve seen an increase in the number of financial scams involving cloned firms, with fraudsters impersonating well-known brands like Prudential or passing themselves off as other legitimate firms that are acting on our behalf.
How to check that a Prudential email, letter or a research call is genuine
You may have received a communication from us and you’re not sure it’s genuine. To find out more about the letters and emails we may send you and the customer research we undertake go to our Security and scams page.
What to do if your personal information has been compromised
If you think your personal information has been compromised we can suggest steps to protect both yourself and any products you may have with us. Please call using our Contact us page or send an email to email@example.com.
What to do if you think you’ve made a payment to a fraudster
If you think you’ve made a payment from your own bank account to a fraudster, contact your bank immediately and then report the matter to www.actionfraud.police.uk the UK’s national fraud reporting centre.
Please also email details to firstname.lastname@example.org. Alternatively, contact our fraud team on 0207 004 8888, Monday to Friday 9am to 5pm. We’ll do everything we can to stop a scam, but it’s your bank and the police that will normally help retrieve any payment.
Find out about some of the current scams reported to us on our Security and scams page.