Trustees

Costs and charges

Following the new regulations set in April 2018 by the Department for Work and Pensions, trustees will be required to make all costs and charges information publically available. This is to allow scheme members to see if they are getting value for money and to help drive better outcomes for them.

The costs and charges to pension scheme members are for administration and transactions, for example:

  • Annual Management charges
  • Switching fees
  • Set up and policy fees
  • Exit and deferred member charges
  • Transaction costs will also occur if investments within funds are bought and sold, such as broker fees and taxes.

Helping to support you

To support trustees and members of relevant pension schemes, we have made costs and charges information available online - please click on the link below to find out more.

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Helpful information

Frequently asked questions

For scheme’s with year-end dates on or after 6 April 2018, Annual governance statements (the Chair’s statement) need to include information about costs and charges for each fund that members can invest in, along with at least one example of the effect these can have on members’ pension pots.

This information must be publically available. We have made the costs and charges information available on our pension scheme costs and charges webpage.

Please note, you may need to make a hard copy of the information available to your members.

Please view the pension scheme costs and charges webpage for further information around costs and charges in line with the new requirements.

The primary responsibility lies with trustees and managers to be compliant with the legislation. As a scheme provider, Prudential has a key role to play in supporting trustees to be able to fulfil their obligations.

Contact us

Have a question? Select the drop down option that applies to you to get a list of your contact information.

If you’ve got any questions or if there’s anything we can do to help, please get in touch. Please have the policy number to hand when you contact us.

0370 060 0445 0370 060 0445

You can also write to us at Prudential Customer Services, Lancing, BN15 8GB

You can send us a fax on 0207 004 9994 (+44 207 004 9994 from outside of the UK).

Lines are open Monday to Friday 9am to 5pm excluding UK bank holidays. If you are calling from outside of the UK please use number +44 178 644 8844

If you’ve got any questions or if there’s anything we can do to help, please get in touch. Please have the policy number to hand when you contact us.

0370 150 4685 0370 150 4685

You can also write to us at Prudential Customer Services, Lancing, BN15 8GB

You can send us a fax on 0207 004 9991 (+44 207 004 9991 from outside of the UK).

Lines are open Monday to Friday 9am to 5pm excluding UK bank holidays. If you are calling from outside of the UK please use number +44 178 644 8844

If you’ve got any questions or if there’s anything we can do to help, please get in touch. Please have the policy number to hand when you contact us.

0137 530 4304 0137 530 4304

You can also write to us at Prudential Customer Services, Lancing, BN15 8GB

Lines are open Monday to Friday 9am to 5pm excluding UK bank holidays. If you are calling from outside of the UK please use number +44 137 530 4304

If you’ve got any questions or if there’s anything we can do to help, please get in touch. Please have the policy number to hand when you contact us.

0345 300 2634 0345 300 2634

You can also write to us at Prudential Customer Services, MPP2003, Lancing, BN15 8GB

Lines are open Monday to Friday 9am to 5pm excluding UK bank holidays. If you are calling from outside of the UK please use number +44 178 644 8844

If you’ve got any questions or if there’s anything we can do to help, please get in touch. Please have the policy number to hand when you contact us.

0808 234 3030 0808 234 3030

You can also write to us at Prudential Customer Services, Lancing, BN15 8GB

If you’ve got any questions or if there’s anything we can do to help, please get in touch. Please have the policy number to hand when you contact us.

0330 123 5407 0330 123 5407

You can also write to us at Prudential, P.O. box 1190, Sutherland House, Russell Way, Crawley RH10 OFT

You can send us a fax on 0207 004 9991 (+44 207 004 9991 from outside of the UK).

Lines are open Monday to Friday 9am to 5pm excluding UK bank holidays. If you are calling from outside of the UK please use number +44 178 644 8844

If you’ve got any questions or if there’s anything we can do to help, please get in touch. Please have the policy number to hand when you contact us.

0330 123 5407 0330 123 5407

You can also write to us at Prudential, P.O. box 1190, Sutherland House, Russell Way, Crawley RH10 OFT

You can send us a fax on 0207 004 9991 (+44 207 004 9991 from outside of the UK).

Lines are open Monday to Friday 9am to 5pm excluding UK bank holidays. If you are calling from outside of the UK please use number +44 178 644 8844

Where can you find more information?

Find out more information on the Department for Work and Pensions requirements for trustees.

The Pensions Regulator

Guidance and resources to help you in your role as a trustee.
 

HMRC logo

Find out more information on tax rules and legislation which may apply to you.

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