Prudential's Independent Governance Committee

To make sure we offer customers value for money, like all who offer workplace contract-based plans, we answer to an independent group called the Independent Governance Committee (IGC). This group of people represent your interests and acts on your behalf by watching over what we do, and how we do it.

What the independent committee does

  • Where pension plans have a default investment, the committee makes sure the default option is the best it can be
  • It looks at the various investment strategies we adopt to make sure they are reasonable
  • It questions how we administer plans to make sure we process transactions quickly and correctly
  • It examines the charges we pass to customers and what it costs us to invest in our various funds'

The committee's principles

  • To act solely in customers' interests
  • To assess, and where needed, challenge Prudential Assurance Company to make sure our pension plans offer value for money. As part of this, the committee produces an annual report of opinion about how well we have performed

More information from the IGC

More information from Prudential:

Read “Your Questions Answered

Current research studies

As part of our ongoing ‘Value for Money’ research, Prudential’s IGC have asked the Institute of Customer Service (ICS) to create a survey that will enable us to assess the customer service and engagement performance of Prudential respective to other Providers.

As a workplace pension customer, you may therefore have received an email recently from the Institute inviting you to participate.

This survey is based on the customer experience measures in the UK Customer Satisfaction Index (UKCSI). All responses are confidential and will help us to understand how our customers rate their experience when they have contacted or have been contacted by Prudential.

The survey will remain open until Friday 8th November 2019.

The people behind our IGC

Our IGC members were chosen for their experience, interest, skill, knowledge and high industry profile.

Our Chairman has devoted his life to making financial services work for everyone. We have two current chairs of large national financial services bodies, and we also benefit from the expertise and wisdom of members from the worlds of investment strategy, asset management, actuarial and law.

Our current IGC members:

Member

Member's Role

Lawrence Churchill

Independent Chairman

Lesley Alexander

Independent Member

John Nestor

Independent Member

Jennifer Owens

Member


Michael Payne
Member 

Next steps

Make an enquiry using our secure online mailing service.